Hi, I’m
Kevin Willis
Retail Operational Leadership
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
years of professional experience
Work History
Tom Thumb Food StoresPlano, TX
Starbucks Department Manager
05.2023 - Current
Job overview
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Scooter's Coffee, ARC Holdings LLCGarland, TX
Store Manager
04.2022 - 03.2023
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Daniel Richards IncDallas, TX
Lead Barista and Merchandiser
04.2021 - 03.2022
Job overview
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Chewy.comDallas, TX
Customer Service Representative
09.2020 - 11.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ulta Beauty Inc.Plano, TX
Retail Operations Manager
02.2019 - 08.2020
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Tiff's TreatsRichardson, TX
On-Duty Manager
08.2017 - 07.2018
Job overview
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ulta Beauty Inc.Lewisville, TX
Retail Operations Manager
10.2015 - 07.2017
Job overview
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Palm Beach TanAddison, TX
Assistant Manager
07.2014 - 07.2015
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
StarbucksRichardson, TX
Shift Manager
05.2008 - 08.2014
Job overview
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
L.V. Berkner High SchoolRichardson
High School Diploma
Skills
Operations
Recruiting and Hiring
Business development and planning
Relationship building and management
Goals and performance
Staff Development
Policy and procedure adherence
Scheduling
Creative merchandising
Systems and software programs
Timeline
Starbucks Department Manager
Tom Thumb Food Stores
05.2023 - Current
Store Manager
Scooter's Coffee, ARC Holdings LLC
04.2022 - 03.2023
Lead Barista and Merchandiser
Daniel Richards Inc
04.2021 - 03.2022
Customer Service Representative
Chewy.com
09.2020 - 11.2020
Retail Operations Manager
Ulta Beauty Inc.
02.2019 - 08.2020
On-Duty Manager
Tiff's Treats
08.2017 - 07.2018
Retail Operations Manager
Ulta Beauty Inc.
10.2015 - 07.2017
Assistant Manager
Palm Beach Tan
07.2014 - 07.2015
Shift Manager
Starbucks
05.2008 - 08.2014
L.V. Berkner High School
High School Diploma