Hi, I’m
Kevin Willis
Retail Operational Leadership
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
years of professional experience
Work History
Tom Thumb Food StoresPlano, TX
Starbucks Department Manager
05.2023 - Current
Job overview
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Scooter's Coffee, ARC Holdings LLCGarland, TX
Store Manager
04.2022 - 03.2023
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Daniel Richards IncDallas, TX
Lead Barista and Merchandiser
04.2021 - 03.2022
Job overview
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Chewy.comDallas, TX
Customer Service Representative
09.2020 - 11.2020
Job overview
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ulta Beauty Inc.Plano, TX
Retail Operations Manager
02.2019 - 08.2020
Job overview
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Tiff's TreatsRichardson, TX
On-Duty Manager
08.2017 - 07.2018
Job overview
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Ulta Beauty Inc.Lewisville, TX
Retail Operations Manager
10.2015 - 07.2017
Job overview
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Palm Beach TanAddison, TX
Assistant Manager
07.2014 - 07.2015
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Created employee schedules to align coverage with forecasted demands.
StarbucksRichardson, TX
Shift Manager
05.2008 - 08.2014
Job overview
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
L.V. Berkner High SchoolRichardson
High School Diploma
Skills
Operations
Timeline
Starbucks Department Manager
Tom Thumb Food Stores
05.2023 - Current
Store Manager
Scooter's Coffee, ARC Holdings LLC
04.2022 - 03.2023
Lead Barista and Merchandiser
Daniel Richards Inc
04.2021 - 03.2022
Customer Service Representative
Chewy.com
09.2020 - 11.2020
Retail Operations Manager
Ulta Beauty Inc.
02.2019 - 08.2020
On-Duty Manager
Tiff's Treats
08.2017 - 07.2018
Retail Operations Manager
Ulta Beauty Inc.
10.2015 - 07.2017
Assistant Manager
Palm Beach Tan
07.2014 - 07.2015
Shift Manager
Starbucks
05.2008 - 08.2014
L.V. Berkner High School
High School Diploma
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