Kevin Macon
Rural Hall,NC
Summary
Dynamic professional with extensive experience in management and personalized care, notably at Brookdale Senior Living. Proven ability to enhance customer satisfaction and operational efficiency, leveraging strong problem-solving skills and proficiency in Microsoft Office. A dedicated team player committed to fostering positive environments and achieving project completion.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
STERIS Corporation
Raleigh, NC
12.2024 - Current
- Facilitated effective sterilization by decontaminating medical instruments.
- Operated various sterilization equipment, including steam sterilizers and ultrasonic cleaners.
- Maintained workplace safety standards through adherence to OSHA regulations.
- Utilized aseptic techniques for assembling instrument trays according to established protocols.
Personal Care Assistant
Brookdale Senior Living
Winston Salem, NC
08.2023 - Current
- Provide personalized care and assistance to residents, including support with daily living activities, medication management, and participation in social programs to enhance their comfort and well-being.
Manager
Prime Tyme
Winston-Salem, NC
06.2017 - 08.2023
- Managed a team of 15, maintaining high customer service standards and overseeing daily operations in a dynamic entertainment environment.
Forklift Driver
Hodge Company
Kernersville, NC
02.2023 - 06.2023
- Operated forklifts to maneuver merchandise, ensuring precise inventory management and adherence to safety protocols.
Manager
Patio 924
Winston-Salem, NC
01.2017 - 01.2018
- Managed daily operations, optimized staff allocation, maintained inventory levels, and achieved sales growth through enhanced operational efficiency and customer service excellence.
Paraprofessional
Friendly People that Care
01.2014 - 01.2017
- Facilitated a supportive and adaptive educational setting for students with special needs, promoting their learning and personal growth.
Sales Associate
Macy's Inc.
Winston-Salem, NC
01.2013 - 01.2014
- Enhanced customer experience by proficiently aiding in merchandise selection, resulting in a 15% uplift in customer satisfaction metrics.
Paraprofessional
A Sure House Inc.
Winston-Salem, NC
01.2011 - 01.2013
- Provided tailored support to students with diverse learning needs at A Sure House Inc., implementing individualized education plans and fostering a nurturing educational environment as a dedicated Paraprofessional.
Manager and Trainer
I Luv Cleaning Service
Dallas, TX
01.2009 - 01.2011
- Spearheaded operations at I Luv Cleaning Service, overseeing a team of 25+ staff while delivering comprehensive training programs to enhance service quality and efficiency.
Head Waiter
Pappadeaux
Dallas, TX
01.2005 - 01.2009
- Coordinated dining area workflow to ensure exceptional guest service and maintained strict adherence to quality and presentation standards.
Machine Operator
Dean Foods
Winston-Salem, NC
01.2003 - 01.2005
- Managed high-speed production machinery, maintaining optimal performance, strict adherence to safety protocols, and consistent quality control.
Education
Business Administration -
Collin County Community College
Frisco, TX01.2014
Skills
- Effective communication
- Problem solving
- Conflict resolution
- Community support knowledge
- Eagerness to learn
- Quality assurance
- Preventive maintenance
- Customer service
- Attention to detail
- Time management
- Quality control
- Service coordination and monitoring
- Microsoft Office proficiency
- Team collaboration
- Punctuality
- Reliability
- Project completion
Certification
- CPR/FIRST AID
- NCI (Nonviolent Crisis Intervention Training)
- OSHA Safety Training
Accomplishments
- Recognized as "Waiter of the Year" 2006, 2007, Pappadeaux
References
References available upon request.
Timeline
Sterile Processing Technician
STERIS Corporation
12.2024 - Current
Personal Care Assistant
Brookdale Senior Living
08.2023 - Current
Forklift Driver
Hodge Company
02.2023 - 06.2023
Manager
Prime Tyme
06.2017 - 08.2023
Manager
Patio 924
01.2017 - 01.2018
Paraprofessional
Friendly People that Care
01.2014 - 01.2017
Sales Associate
Macy's Inc.
01.2013 - 01.2014
Paraprofessional
A Sure House Inc.
01.2011 - 01.2013
Manager and Trainer
I Luv Cleaning Service
01.2009 - 01.2011
Head Waiter
Pappadeaux
01.2005 - 01.2009
Machine Operator
Dean Foods
01.2003 - 01.2005
Business Administration -
Collin County Community College
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