Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Madiro

Pearl City

Summary

Experienced food service/retail associate with a strong work ethic and dedication to providing excellent customer service. Versatile background includes working in fast casual seated dining establishments, drive-throughs, and some supervisory experience. Proven ability to thrive in diverse work settings and deliver high-quality service to customers.

Overview

6
6
years of professional experience

Work History

FOH Supervisor

Roots & Greens
03.2025 - 07.2025
  • Enhanced customer satisfaction by standardizing food portions.
  • Resolved customer complaints using effective communication and problem-solving skills.
  • Collaborated with management team to create new menu items and revamp current ones.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Sustained a tidy and organized environment by assigning tasks to team members.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Coordinated interviews and facilitated new hire training.
  • Developed policies and revamped existing ones to better support team coaching.

Team Member

Roots & Greens
01.2025 - 03.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Elevated team success by finishing assignments promptly and correctly.
  • Maintained clean and organized work stations to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders and handle complimentary items.
  • Used proper techniques to prepare food and ingredients.
  • Cultivated warm relationships with regular customers.
  • Greeted guests pleasantly and answered menu questions.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.

Deli Clerk

Foodland
08.2024 - 01.2025
  • Provided operational support across multiple deli sections.
  • Greeted guests promptly, ensuring efficient service.
  • Maintained cleanliness of various station and keeps areas well stocked.
  • Ensured compliance with food handling regulations.

Team Member

Shake Shack
08.2023 - 01.2024
  • Displayed a welcoming demeanor to guests.
  • Implemented safety and sanitation measures to uphold a safe and tidy workspace.
  • Coordinated with team to achieve prompt order delivery and exceptional customer service.
  • Restocked and organized inventory, including food, beverages and supplies
  • Accurately handled cash and credit card transactions

Team Member

Chick-fil-A Restaurants
10.2022 - 06.2023
  • Served guests with excellent speed, service, and attitude
  • Maintained stock and managed inventory daily
  • Memorized an extensive menu of all food items to make accurate recommendations for guests, while accommodating for allergies
  • Practiced upselling of larger sized menu options and cross-selling of additional items
  • Processed cash and card payments using a register and personal cash bag
  • Handled food items while bagging guest's orders, ensuring accuracy, quality and speed
  • Trained new team members on proper techniques and procedures in all areas of FOH operations

Busser/Food Runner

Lucky Strike Entertainment
12.2019 - 03.2020
  • Greeted guests with professionalism and warmth.
  • Assisted with setting tables and resetting tables as needed.
  • Refilled and restocked all condiments, napkins, and silverware.
  • Maintained cleanliness in the dining area and bussing areas.
  • Removed dishes, trays, and glasses from tables and brought them to dishwashing area.
  • Assisted wait staff in delivering food to guests in a timely and efficient manner.
  • Maintained excellence in food quality and portion control.
  • Assisted wait staff with large scale parties and gatherings, by delivering large quantity food and drink orders, as well as setting up prior to guest arrival and cleaning after guest departure.

Education

Pearl City High School
Pearl City, HI

Skills

  • Customer service
  • Restaurant experience
  • Food service
  • Communication skills
  • Training and mentoring
  • Complaint resolution
  • Employee scheduling
  • Policy enforcement
  • Menu design
  • Hiring

Timeline

FOH Supervisor

Roots & Greens
03.2025 - 07.2025

Team Member

Roots & Greens
01.2025 - 03.2025

Deli Clerk

Foodland
08.2024 - 01.2025

Team Member

Shake Shack
08.2023 - 01.2024

Team Member

Chick-fil-A Restaurants
10.2022 - 06.2023

Busser/Food Runner

Lucky Strike Entertainment
12.2019 - 03.2020

Pearl City High School

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