Kevin Magee
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advisor/Manager of Operations
Righty Tighty Repair
03.2023 - 05.2024
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and parts staff suppliers, ensuring seamless communication throughout the entire service process.
Sales Manager
Sound Pro
02.2023 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Sales/ Automotive Accessory Lead
Toyota Of Bozeman
12.2019 - 02.2023
- Reduced installation timeframes by implementing efficient work processes and prioritizing tasks effectively.
- Delivered detailed customer reports outlining the work completed, ensuring transparency and fostering trust in our services.
- Managed multiple projects simultaneously while maintaining strict attention to detail and deadlines for each installation job.
- Identified potential upsell opportunities through careful assessment of customer needs, leading to higher profit margins.
- Provided exceptional after-sales support by addressing customer concerns promptly and professionally.
- Conducted thorough inspections of installed accessories, ensuring proper functionality and adherence to safety standards.
- Streamlined inventory management for improved product availability and reduced overhead costs.
Education
High School Diploma -
Belgrade High School
Belgrade, MT06.2015
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Technical knowledge
- Handling Customer Complaints
- Service Scheduling
- Workflow Management
- Client rapport
Certification
Class A CDL
Forklift Certified
OSHA 10 hour card
Competitive Bodybuilder
Strong work ethic and self discipline to constantly better myself to achieve my goals.
Timeline
Service Advisor/Manager of Operations
Righty Tighty Repair
03.2023 - 05.2024
Sales Manager
Sound Pro
02.2023 - 08.2023
Sales/ Automotive Accessory Lead
Toyota Of Bozeman
12.2019 - 02.2023
High School Diploma -
Belgrade High School
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