Kevin Mahan
Fairfax,VA
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
11
11
years of professional experience
Work History
Account Executive
Simple Network Consulting
2023.04 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Product Support Specialist
Frontpoint Security
2021.05 - 2022.06
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams, while also serving the company as an internal beta tester.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
Associate Product Support Specialist
Frontpoint Security
2017.10 - 2018.04
- Enhanced customer satisfaction by providing timely and accurate product support.
- Developed strong relationships with key customers, fostering long-term loyalty and repeat business opportunities.
- Managed the resolution process for escalated cases, ensuring timely and satisfactory outcomes for customers.
- Partnered with sales teams to address pre-sales inquiries and enhance prospect conversion rates.
- Delivered high-quality support by maintaining up-to-date knowledge of product features and updates.
Delinquency Control Counselor
Navy Federal Credit Union
2014.01 - 2015.04
- Collaborated with cross-functional teams to develop innovative solutions for delinquency control.
- Managed a diverse portfolio of clients, successfully guiding them toward sustainable debt repayment solutions.
- Resolved escalated cases effectively, working closely with legal departments and collection agencies as needed.
- Decreased delinquency rates by implementing effective counseling strategies and techniques.
Education
Computer Science
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Lake Braddock Secondary School
06.2004
Skills
- Effective customer communication
- Call Center Operations
- Account Management
- Comprehension of Cybersecurity Threats, Attacks, Vulnerabilities
- Application support
- Strategic Planning
- Strategic Partnerships
- Data Security
- Customer Technical Support
- Pipeline Management
- Relationship building and management
- Client Relationship Building
Accomplishments
CompTIA Sec+ Certified
Timeline
Account Executive
Simple Network Consulting
2023.04 - Current
Product Support Specialist
Frontpoint Security
2021.05 - 2022.06
Associate Product Support Specialist
Frontpoint Security
2017.10 - 2018.04
Delinquency Control Counselor
Navy Federal Credit Union
2014.01 - 2015.04
Computer Science
Northern Virginia Community College
High School Diploma -
Lake Braddock Secondary School
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