Kevin Maiberger
Celina,TX
Summary
Results-driven and strategic Product Manager with over 4 years of experience and a proven track record of optimizing product development processes and driving successful launches. Adept at translating market needs into innovative solutions, I excel in collaborating with cross-functional teams to deliver products that exceed customer expectations. With a keen understanding of the entire product lifecycle, I have consistently demonstrated the ability to define clear roadmaps, manage complex projects, and achieve favorable outcomes. My commitment to staying abreast of industry trends and leveraging data-driven insights enables me to make informed decisions that contribute to the overall success of the products under my purview. Seeking to bring my comprehensive skill set and leadership experience to a dynamic team focused on delivering cutting-edge solutions in a collaborative and forward-thinking environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Product Manager
Uber Freight
10.2020 - Current
- Enhanced operational efficiency, resulting in annual cost savings exceeding $2 million by streamlining processes and reducing the number of steps required to accomplish tasks by 60%.
- Effectively led the migration of nine applications from Java to HTML, ensuring a seamless transition for over 2000 users without any downtime. Accomplished a 100% adoption rate while significantly improving the overall efficiency of the applications.
- Elevated development team productivity by 58% through the implementation of strategic initiatives.
- Achieved a remarkable surge in adoption rates, elevating them from 31% to 100% across existing applications by implementing targeted improvement initiatives.
- Orchestrated successful product rollouts by fostering effective collaboration with marketing, sales, and support teams.
- Translated customer requirements into actionable features, collaborating closely with development teams to conceptualize, design, and launch innovative features.
- Formulated comprehensive roadmaps and proficiently managed products throughout their lifecycles, consistently achieving favorable outcomes.
- Streamlined the product development process for faster time-to-market and improved efficiency.
ServiceNow Administrator
Transplace (aquired By UberFreight)
10.2017 - 10.2020
- Collaborated with Directors, Vice Presidents, Chief Technology Officer, and Chief Executive Officer to formulate comprehensive business requirements and successfully spearheaded the implementation of ServiceNow within our organization, aligning product initiatives with overarching business objectives.
- Assumed a pivotal role in the day-to-day management of the platform, ensuring optimal functionality and alignment with product strategy.
- Executed intricate ServiceNow customizations, encompassing Client Scripts, UI Policies, UI Actions, Script Includes, Business Rules, Workflows, Report setups, and meticulous data imports and exports, to enhance product capabilities.
- Engineered and deployed automation scripts, yielding a remarkable 90% increase in production efficiency by automating previously manual tasks, underscoring a product-centric approach to operational enhancements.
- Spearheaded enhancements and development initiatives in Incident Management, Request Management, Service Catalog Management, and Service Portal, contributing to the evolution and robustness of our product offerings.
- Conducted training sessions, meticulously managed Update Sets, organized User Acceptance Testing (UAT), and seamlessly orchestrated the deployment of updates to the Production instance, ensuring the continuous improvement and alignment of product functionalities.
- Successfully orchestrated the instance upgrade from Jakarta to London in UAT, subsequently publishing the upgrade to the Production instance with an impeccable 100% success rate, demonstrating a commitment to product quality and stability.
Senior Application Analyst
Transplace (aquired By UberFreight)
11.2015 - 10.2017
- Lead critical application analysis, design, and implementation to align with business objectives.
- Collaborate with cross-functional teams to define system requirements, enhancing application functionality.
- Lead application testing processes, including unit testing, integration testing, and user acceptance testing, ensuring robust and error-free applications.
- Provide expert-level support, troubleshoot and resolve application issues to minimize downtime and ensure continuous system availability.
- Manage application lifecycle, overseeing upgrades, patches, and enhancements for optimal performance.
- Conduct comprehensive end-user training sessions for seamless transitions to new applications and features.
Application Analyst
Transplace (aquired By UberFreight)
08.2014 - 11.2015
- Provided exemplary customer service, collaborating cross-functionally to resolve issues efficiently.
- Collaborated with Lean Six Sigma, CTO, and CFO, achieving an annual cost reduction exceeding $200,000 by streamlining User Setups, Licensing, and hardware processes.
- Acted as a pivotal liaison between IT teams and internal Operations, ensuring seamless communication and alignment of objectives.
- Offered second-level support to 25,000+ external and 2,500 internal users for application and desktop issues.
- Developed knowledge base articles to enhance self-service capabilities and improve team efficiency.
- Initiated and conducted extensive security testing, becoming a company authority and primary contact for security inquiries.
Education
High School Diploma -
Frisco High School
Frisco, TX05.2005
Skills
- Product Strategy
- Roadmapping
- Cross-Functional Collaboration
- Market Analysis
- User-Centric Design
- Data-Driven Decision Making
- Agile Methodology
- Stakeholder Management
- Problem-Solving
- Product Launch
- End to End Feature Delivery
Certification
- January 2018 - Acknowledged as the Employee of the Month at UberFreight for exceptional contributions and outstanding performance.
- October 2017 - Attained certification as a Lean Six Sigma Yellow Belt.
Timeline
Product Manager
Uber Freight
10.2020 - Current
ServiceNow Administrator
Transplace (aquired By UberFreight)
10.2017 - 10.2020
Senior Application Analyst
Transplace (aquired By UberFreight)
11.2015 - 10.2017
Application Analyst
Transplace (aquired By UberFreight)
08.2014 - 11.2015
High School Diploma -
Frisco High School