Kevin Mancia
Apple Valley,CA
Summary
Driven by a results-focused approach, I excelled at MGA Entertainment by enhancing inventory accuracy and optimizing warehouse operations. My leadership in team development and expertise in inventory management, coupled with strong interpersonal communication, significantly improved operational efficiency and stakeholder satisfaction.
I'm driven by the good energy and focused on developing new skills and applying the ones that I have developed.
Overview
7
7
years of professional experience
Work History
Inventory Control Supervisor
MGA Entertainment
09.2021 - Current
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Led a team of inventory control specialists, providing guidance, performance evaluations, and professional development opportunities.
- Decreased inventory shrinkage through diligent monitoring, security measures, and employee training on loss prevention practices.
- Optimized storage space utilization by reorganizing warehouse layout and product placement.
- Reduced stock discrepancies with thorough audits of physical inventory and warehouse organization.
- Facilitated regular communication between departments for seamless coordination in replenishment activities.
- Coordinated cross-functional teams and cross-training for successful execution of annual physical inventories and reconciliation activities.
- Ensured compliance with safety regulations by maintaining a clean, organized warehouse environment and proper handling of hazardous materials.
- Analyzed sales trends to forecast future demand patterns, enabling proactive adjustments to inventory levels as needed.
- Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
- Traced item history to determine reason for discrepancies between inventory and stock control records.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Managed multiple complex inventory activities and client-driven projects.
- Motivated and managed performance, activities and responsibilities of Inventory Control Team.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Project Manager
SPECTRUM
01.2019 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Developed and implemented strategic project plans to meet business objectives.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
Customer Service Representative
ATT
02.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
High School Diploma -
COLEGIO CRISTOBAL COLON
EL SALVADOR01.2008
Skills
- Shipping and receiving
- Warehouse Operations
- Materials Handling
- Logistics Planning
- Inventory Audits
- Cycle counting
- Operations Management
- Stock Rotation
- Staff Training
- Work Scheduling
- KPI Tracking
- SOP Writing
- Workplace Safety
- Team Leadership
- Material Handling
- Decision-Making
- Incident Investigation
- Coaching and Mentoring
- Interpersonal Communication
- Documentation And Reporting
- Inventory Management
- Quality Assurance
Languages
English
Professional Working
Timeline
Inventory Control Supervisor
MGA Entertainment
09.2021 - Current
Project Manager
SPECTRUM
01.2019 - 08.2021
Customer Service Representative
ATT
02.2017 - 12.2018
High School Diploma -
COLEGIO CRISTOBAL COLON
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