Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kevin Mancio

Laveen,AZ

Summary

Accomplished Assistant Housekeeping Manager at W Scottsdale, adept in maintenance coordination and inter-department collaboration, significantly enhanced room turnover efficiency and guest satisfaction. Leveraged performance metrics and language proficiency to streamline operations and foster a positive team environment, achieving notable improvements in service quality and operational efficiency.

Overview

10
10
years of professional experience

Work History

Assistant Housekeeping Manager

W Scottsdale
Scottsdale, AZ
10.2023 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance of 241 total room property.
  • Supervised daily operations of housekeeping department to ensure compliance with standards.
  • Analyzed operational data such as labor costs, budget expenses to identify opportunities for cost savings or revenue enhancement.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Prepared and reviewed operational reports and schedules to drive accuracy and efficiency.
  • Developed and implemented procedures for preventive maintenance program for all housekeeping equipment.
  • Participated in meetings with other departments to coordinate services between departments.
  • Verified each completed room against standard plans to maintain consistency.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.-

Welcome Ambassador

W Scottsdale
Scottsdale, AZ
03.2015 - 10.2023
  • Answered customer inquiries regarding programs, services, and events.
  • Greeted, registered and assigned rooms to hotel rooms.
  • Issued room keys and escort instructions to hotel guests.
  • Maintained cleanliness of front entry area.
  • Informed visitors of any upcoming events or changes in procedure.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Arranged tours, taxis or restaurant reservations for customers.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Valet / Bellman

Hotel Palomar Phoenix - A Kimpton Hotel
Phoenix, AZ
01.2019 - 09.2019
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Coordinated team of valets handling car parking needs for regular guests and special event parking.
  • Handled account payments, collected cash and processed credit card charges.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Performed miscellaneous job-related duties as assigned by supervisor.
  • Issued ticket stubs and gave customers matching stub for locating parked vehicles.

Education

Some College (No Degree) - Business Management

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Skills

  • Work Prioritization
  • Room Inspections
  • Maintenance Coordination
  • Housekeeping Procedures
  • Language Proficiency
  • Vendor Billing Management
  • Inter-department Collaboration
  • Performance Metrics Tracking

Languages

English
Professional
Spanish
Professional

Timeline

Assistant Housekeeping Manager

W Scottsdale
10.2023 - Current

Valet / Bellman

Hotel Palomar Phoenix - A Kimpton Hotel
01.2019 - 09.2019

Welcome Ambassador

W Scottsdale
03.2015 - 10.2023

Some College (No Degree) - Business Management

Maricopa Community Colleges, Phoenix College

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Kevin Mancio