Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Manzano

Sunnyvale,CA

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Azazie, Inc.
Sunnyvale, CA
05.2024 - Current
  • Assisting customers with product returns, ensuring smooth resolution processes.
  • Provide answers to inquiries about purchases and returns, enhancing clarity.
  • Responding to phone calls and emails regarding order status, maintaining timely communication.

Front Desk Receptionist

L10 Fitness
Sunnyvale, CA
05.2023 - 05.2024
  • Welcomed members with personalized greetings to create a positive atmosphere.
  • Facilitated gym approval processes through effective email communication.
  • Marketed personal training sessions, driving increased sales and client satisfaction.

Sales Advisor

Office Depot
Bakersfield, CA
12.2021 - 04.2023
  • Assisted customers by addressing inquiries related to products.
  • Fulfilled online orders efficiently and accurately.
  • Stocked trucks with merchandise to ensure inventory availability.
  • Operated cashier duties, processing transactions promptly.

Fulfillment Associate

Amazon
Bakersfield, CA
05.2021 - 11.2021
  • Gathered products to fulfill customer orders efficiently.
  • Reported defective inventory units for prompt resolution.
  • Organized and stocked workstations to enhance operational flow.
  • Maintained strict quality control standards to ensure product integrity.

Customer Service Representative

Knights Plumbing
Bakersfield, CA
12.2020 - 05.2021
  • Streamlined customer service operations to enhance efficiency and satisfaction.
  • Assisted customers with inquiries regarding pricing and order details.
  • Verified daily scheduled orders for accuracy and timeliness.
  • Collaborated with sales team to ensure orders met requested delivery dates.

Shipping Clerk

Wonderful Citrus
Delano
03.2019 - 12.2020
  • Organized and prioritizing work to complete assignments in a timely, efficient manner.
  • Cooperative with superiors and colleagues
  • Actively responsive to any questions regarding inventory, orders
  • Verifying customer and destination.
  • Communicating with sales on order shortages and order changes

Shift Manager

Mcdonalds
McFarland
09.2017 - 03.2019
  • Providing satisfying customer service with a positive attitude
  • Leading team members to have proper customer service at all times
  • Verifying inventory shipment
  • Handling money
  • Prepping restaurant prior to opening
  • Taking care of non-compliant employees through disciplinary protocols
  • Cleaning the store maintaining a clean environment

Education

Associate of Science - Respiratory Therapist

SJVC
Bakersfield, CA
05-2025

Skills

  • Patient care
  • Respiratory therapy
  • Medical terminology
  • Customer service
  • Time management
  • Collaboration skills
  • Critical thinking
  • Scheduling
  • Order processing
  • Staff training
  • Documentation
  • Microsoft office
  • Teamwork
  • Excellent communication
  • Client assessment
  • Refund management

Timeline

Customer Service Representative

Azazie, Inc.
05.2024 - Current

Front Desk Receptionist

L10 Fitness
05.2023 - 05.2024

Sales Advisor

Office Depot
12.2021 - 04.2023

Fulfillment Associate

Amazon
05.2021 - 11.2021

Customer Service Representative

Knights Plumbing
12.2020 - 05.2021

Shipping Clerk

Wonderful Citrus
03.2019 - 12.2020

Shift Manager

Mcdonalds
09.2017 - 03.2019

Associate of Science - Respiratory Therapist

SJVC

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