Kevin Marcelle
South Milwaukee,WI
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager
Cracker Barrel Old County Store
02.2023 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Retail Store Manager
Yankee Candle
08.2022 - 01.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
Retail Manager
Perfumania
06.2020 - 05.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
Retail Sales Manager
Tumi
10.2017 - 03.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, hired and trained 5 associates to develop into productive team members with excellent product knowledge.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Retail Store Manager
Pandora Jewelry
09.2012 - 10.2017
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Diamond Graduate - Diamonds And Gemstones
GIA
Carlsbad, CA10.2000
High School Diploma -
Washington High School
Two Rivers, WI06.1986
Skills
- Plan Sales
- Business Analytics
- Profitability Assessments
- Persuasive Negotiations
- Staff Scheduling
- Store Presentation
Timeline
Retail Sales Manager
Cracker Barrel Old County Store
02.2023 - Current
Retail Store Manager
Yankee Candle
08.2022 - 01.2023
Retail Manager
Perfumania
06.2020 - 05.2022
Retail Sales Manager
Tumi
10.2017 - 03.2019
Retail Store Manager
Pandora Jewelry
09.2012 - 10.2017
Diamond Graduate - Diamonds And Gemstones
GIA
High School Diploma -
Washington High School
Similar Profiles
Leola NorellLeola Norell
Retail Shift Leader at Cracker Barrel Old County StoreRetail Shift Leader at Cracker Barrel Old County Store
Stephanie BittencourtStephanie Bittencourt
To Go Specialist at Cracker Barrel Old County StoreTo Go Specialist at Cracker Barrel Old County Store
Talsianna BishopTalsianna Bishop
Server at Cracker Barrel Old County StoreServer at Cracker Barrel Old County Store
Micah SwanMicah Swan
Server Shift Leader at Cracker Barrel Old County StoreServer Shift Leader at Cracker Barrel Old County Store
Jessica SeguraJessica Segura
Resident Care Technician-ADV at Southern Wisconsin Center for the Developmentally DisabledResident Care Technician-ADV at Southern Wisconsin Center for the Developmentally Disabled