Kevin Marcdelle
Kissimmee,FL
Summary
Results-driven Sales Manager bringing 20+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence.
Overview
29
29
years of professional experience
Work History
Sales Assistant
Madison Jewelers
Orlando, FL
12.2023 - Current
- Accepted and completed cash, check and credit card payments.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Conducted periodic audits of merchandise pricing accuracy.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Assisted customers with returns, exchanges and refunds.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Retail Manager
Cracker Barrel Old County Store
Germantown, WI
02.2023 - 10.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Ensured compliance with safety regulations in accordance with company policy.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Analyzed financial data to identify areas of improvement for profitability.
- Performed regular price checks on competitor stores in order to remain competitive.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Maintained store staff by recruiting, orienting and training employees.
Sales Manager
Yankee Candle
Greendale, WI
05.2022 - 02.2023
- Managed daily operations of sales department, including supervision of staff members.
- Prospected for new business using databases and other strategies to generate sales.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented sales strategies to increase market share.
Sales Manager
Perfumania
Pleasant Prairie, WI
04.2021 - 05.2022
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Manager
Tumi
Wauwatosa, WI
10.2019 - 04.2021
- Managed daily operations of sales department, including supervision of staff members.
- Prospected for new business using databases and other strategies to generate sales.
- Conducted market research and reported on competitors.
- Maintained professional network of potential clients and business opportunities.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented sales strategies to increase market share.
Retail Store Manager
Pandora Jewelry
Wauwatosa, WI
09.2014 - 10.2019
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Ensured all safety protocols were followed at all times by staff members.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Updated and maintained store signage and displays.
- Created engaging merchandise presentations to motivate impulse purchases.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established weekly and monthly goals for sales staff to achieve desired results.
Store Manager
Solstice Sunglasses
Wauwatosa, WI
06.2013 - 09.2014
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Provided feedback on marketing campaigns to improve effectiveness.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant Store Manager
Shaws Jewelers
Glendale, WI
05.2012 - 06.2013
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Coached and developed store associates through formal and informal interactions.
Sales Manager
Boston Store
Wauwatosa, WI
03.2006 - 05.2012
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Achieved company growth and brand development through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented sales strategies to increase market share.
Retail Store Manager
Whitehall Jewelers
Wauwatosa, WI
01.2002 - 03.2006
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured all safety protocols were followed at all times by staff members.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Created engaging merchandise presentations to motivate impulse purchases.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales Manager
Powers Goldsmith
Brookfield, WI
12.1994 - 11.2002
- Conducted market research and reported on competitors.
- Managed daily operations of sales department, including supervision of staff members.
- Maintained accurate records of all transactions between customers and company representatives.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented sales strategies to increase market share.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Established relationships with key clients, while maintaining existing customer base.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Identified and developed new markets for products or services.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed and implemented new sales strategies to update product lines.
Education
GIA Diamond Graduate - Gems And Gemology
GIA
Carlsbad, CA08-1999
High School Diploma -
Washington High School
Two Rivers, WI06-1986
Skills
- Complex Problem-Solving
- Merchandising Proficiency
- Display Building
- Visual Merchandising
- Hiring and Training
- Retail Operations
- Sales Leadership
- Store Opening and Closing
- Performance Monitoring
- Quality Assurance
- Staff Recruitment
- Loss Prevention
- Friendly and Outgoing
- Staff Management
- Market Trend Awareness
- Customer Service
Affiliations
I have a great passion for cooking, trying new recipes and cuisines from around the globe.
Timeline
Sales Assistant
Madison Jewelers
12.2023 - Current
Retail Manager
Cracker Barrel Old County Store
02.2023 - 10.2023
Sales Manager
Yankee Candle
05.2022 - 02.2023
Sales Manager
Perfumania
04.2021 - 05.2022
Sales Manager
Tumi
10.2019 - 04.2021
Retail Store Manager
Pandora Jewelry
09.2014 - 10.2019
Store Manager
Solstice Sunglasses
06.2013 - 09.2014
Assistant Store Manager
Shaws Jewelers
05.2012 - 06.2013
Sales Manager
Boston Store
03.2006 - 05.2012
Retail Store Manager
Whitehall Jewelers
01.2002 - 03.2006
Sales Manager
Powers Goldsmith
12.1994 - 11.2002
GIA Diamond Graduate - Gems And Gemology
GIA
High School Diploma -
Washington High School
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