Kevin Marcelle
Kissimmee,FLORIDA
Summary
Results-oriented professional specializing in inventory management and visual merchandising. Demonstrated success in improving operational efficiency and enhancing customer satisfaction. Skilled in training staff on effective sales techniques to drive revenue growth.
Overview
26
26
years of professional experience
Work History
Fine Jewelry Supervisor
JC Penney
Davenport, Florida
05.2024 - Current
- Streamlined daily operations of fine jewelry department to boost efficiency.
- Trained new staff on product knowledge and effective sales techniques.
- Assisted customers with jewelry selection and care inquiries to ensure satisfaction.
- Maintained accurate inventory and organized merchandise displays for optimal presentation.
- Facilitated communication among team members to improve workflow.
- Resolved customer concerns to enhance overall shopping experience.
- Managed staff conflicts professionally, promoting a collaborative environment.
Sales Associate
Madison Jewelers
Orlando, Florida
12.2023 - 05.2024
- Guided customers in selecting jewelry aligned with preferences and budgets.
- Ensured inventory accuracy through consistent stock checks and organization.
- Showcased product features and benefits to improve customer knowledge.
Retail Sales Manager
Cracker Barrell Old Country Store
Germantown, Wisconsin
02.2023 - 10.2023
- Managed daily store operations to ensure efficient workflow and optimal productivity.
- Trained team members on sales techniques and customer service standards to enhance performance.
- Implemented visual merchandising strategies to elevate product presentation and customer appeal.
- Resolved customer complaints swiftly to foster satisfaction and loyalty.
- Monitored sales performance metrics to identify improvement areas and training needs.
- Created weekly and monthly reports detailing store performance and sales objectives.
Store Manager
Yankee Candle
Greendale, Wisconsin
05.2022 - 02.2023
- Supervised daily store operations, including opening, closing, and cash handling procedures.
- Managed staff schedules to optimize coverage and efficiency.
- Resolved customer complaints promptly to uphold satisfaction levels.
- Monitored sales trends and adjusted inventory to meet demand.
- Fostered positive work environment through team-building initiatives.
- Recruited, trained, and supervised new employees to ensure operational readiness.
- Balanced sales and reconciled cash, facilitating accurate bank deposits.
Store Manager
Perfumania
Pleasant Prairie, Wisconsin
04.2021 - 05.2022
- Developed business strategies that successfully boosted revenue and captured new markets.
- Directed business activities related to production, pricing, and sales coordination.
- Maintained optimal inventory levels by monitoring stock and placing timely orders.
- Delegated tasks to staff, prioritizing goals for efficient workflow.
- Scheduled staff work hours and assigned duties to team members.
Store Manager
Tumi
Wauwatosa, Wisconsin
10.2019 - 04.2021
- Supervised daily store operations, ensuring efficient staff scheduling and productivity.
- Executed visual merchandising strategies to optimize product displays.
- Coordinated promotional events to increase store traffic and customer engagement.
- Cultivated a positive work environment through effective team-building activities.
- Recruited, trained, and supervised new employees to maintain high performance standards.
Retail Store Manager
Pandora
Wauwatosa, Wisconsin
09.2014 - 10.2019
- Oversaw daily store operations and staff schedules to ensure efficiency.
- Trained employees on customer service best practices to enhance customer satisfaction.
- Resolved customer inquiries and complaints effectively, improving overall service quality.
- Conducted performance evaluations for team members to identify strengths and areas for growth.
- Fostered strong working relationships among team members to promote teamwork.
- Handled cash register transactions accurately while delivering exceptional customer service.
Fine Jewelry Supervisor
Boston Store
Wauwatosa, Wisconsin
03.2000 - 09.2014
- Supervised daily operations of fine jewelry department to ensure optimal performance.
- Maintained inventory accuracy and organized merchandise displays for enhanced visibility.
- Collaborated with management on visual merchandising strategies to attract customers effectively.
- Resolved customer concerns promptly to improve overall shopping experience.
- Conducted regular audits of displayed merchandise to uphold quality assurance standards.
- Organized special events, including trunk shows and store promotions, to boost sales volume.
- Monitored current jewelry trends to provide customers with accurate and relevant information.
Education
Graduate Gemologist -
GIA
Carlsbad, CA09-1997
Some College (No Degree) - Law
Lakeshore Tech
Sheboygan, WISkills
- Inventory management and appraisal
- Visual merchandising and sales
- Product knowledge and relationship management
- Staff training and development
- Conflict resolution
- Sales techniques and problem solving
- Customer relationship management
- Store operations
- Service orientation
- Team building and motivation
Timeline
Fine Jewelry Supervisor
JC Penney
05.2024 - Current
Sales Associate
Madison Jewelers
12.2023 - 05.2024
Retail Sales Manager
Cracker Barrell Old Country Store
02.2023 - 10.2023
Store Manager
Yankee Candle
05.2022 - 02.2023
Store Manager
Perfumania
04.2021 - 05.2022
Store Manager
Tumi
10.2019 - 04.2021
Retail Store Manager
Pandora
09.2014 - 10.2019
Fine Jewelry Supervisor
Boston Store
03.2000 - 09.2014
Graduate Gemologist -
GIA
Some College (No Degree) - Law
Lakeshore Tech