Kevin Marsh-Garcia

• My great performance as a Lead Server has allowed me to earn to be feature in the careers website of the company (https://careers.eataly.com/faces-of-eataly/stories/kevin-m/), being able to display my attributes and my personal story in the workforce while setting an example for future team members.

This position has allowed me to:

• Enhance customer experience by providing attentive and personalized service during their dining visit.
• Support other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Manage high volume dining periods with effective time management and strong multitasking abilities.
• Promote a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Implement upselling techniques to boost average check size while still prioritizing guest satisfaction.
• Mentor and train new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Resolve customer complaints promptly and professionally, maintaining positive relationships with patrons.
• Observe servers while training them to provide feedback and coaching in areas requiring improvement.
• Kept register accurate through correct billing, payment processing, and cash management practices.

• I started as a team member, and moved up to manager position 3 months after my hiring date
• Staff scheduling, keeping labor costs as low as possible.
• Staff training in every position (barista, cashier, runner/busser, takeout packaging, expo window, servers, etc).
• Vast knowledge on MICROS & Toast POS systems
• Handling guest issues and providing the best solution to our guests without jeopardizing company rules.
• Reconciliation of money at the end of each day, making sure cash drawers and petty cash would balance out.
• Dealt with staff coaching and problem solving within the team members, always in a impartial and professional way to keep a great work environment
• Managed store inventory and stock levels to maintain availability of products.
• Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
• Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.

My position started as a cashier and salad maker, in a year and a half I moved to the Shift Leader position, ending with the Sr. Shift Leader position (restaurant manager).

• Increased productivity levels by allocating resources effectively and managing staff workloads.
• Evaluated staff performance regularly, identifying areas for improvement and providing tailored solutions for growth opportunities.
• Enhanced employee performance with regular coaching sessions and constructive feedback.
• Managed budgets responsibly, making cost-effective decisions regarding resource allocation without compromising on service quality.
• Created a safe workplace by enforcing safety protocols and conducting regular inspections of equipment and facilities.
• Reduced overtime costs through effective scheduling and shift management techniques.
• Implemented inventory control measures, reducing waste and optimizing the use of available materials.
• Improved team efficiency by implementing streamlined workflows and communication strategies.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Monitored food inventory and supplies to prevent waste.
• Monitored food preparation, production, and plating for quality control.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Served consistent portions following recipes and control standards.