Kevin Martain
Salt lake city,UT
Summary
Accomplished Flight Attendant at Delta Air Lines with a strong work ethic and exceptional customer service skills. Excelled in maintaining safety and enhancing passenger satisfaction, consistently achieving top performance ratings. Proficient in first aid and adept at problem-solving, contributing to seamless travel experiences and upholding brand reputation.
Overview
2021
2021
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Leadership Team Member
Delta Air Lines, Inc
Salt Lake City, UT
12.1986 - 05.2020
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Education
Westminster University
Salt Lake City, UtahAssociate of Science - Geography
Salt Lake Community
Salt Lake City, Utah06.1989
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Reliability and punctuality
- Time management
- Professional appearance
- Verbal and written communication
- Public speaking
- Interpersonal communications
- Problem-solving
- Company policy adherence
Additional Information
I’ve been a LBK amputee since 1996. I made a life changing trip to Saint Cloud Minnesota where I met Carl Caspers and his team. Carl’s innovations in prosthetic technology allowed many amputees to lead a productive and active lifestyle without limitations.
Timeline
Leadership Team Member
Delta Air Lines, Inc
12.1986 - 05.2020
Flight Attendant
Delta Air Lines, Inc
Westminster University
Associate of Science - Geography
Salt Lake Community