Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Martell

Casselton,ND

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my cooking and conflict resolution skills at Pete's and Old Broadway to improve service quality and efficiency. Excelled in maintaining high sanitation standards and managing emergencies, significantly boosting customer satisfaction and safety.

Mastered self management skills through self employment and creating my own business.

Overview

18
18
years of professional experience

Work History

Cook

Five Guys
08.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Kitchen Supervisor

Caseys's General Stores
09.2023 - 12.2023
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.

Bouncer

Old Broadway
07.2023 - 12.2023
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.
  • Established rapport with regular customers, creating a welcoming environment that encouraged repeat business.
  • Reduced incidents of underage drinking with vigilant age verification processes.
  • Thorough cleaning of establishment at end of night.

Owner/Operator

Teets Lawn Service
04.2013 - 08.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.

Bouncer

Pete's Brewhaha
05.2022 - 02.2023
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ejected unruly patrons from premises.

Chauffeur

Stardust Limos
05.2006 - 01.2014
  • Vacuumed, cleaned and sanitized vehicles between customers.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
  • Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Managed unexpected situations calmly, such as road closures or accidents, finding alternative routes swiftly without compromising client safety or satisfaction.
  • Calculated bills, issued receipts and accepted payments.
  • Dressed up to add to the experience.

Education

Associate - Science

Williston State College
Williston, ND
05.2009

GED - General Studies

Adult Learning Center
Williston, ND
05.2008

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Quality Control
  • Customer relations

Timeline

Cook

Five Guys
08.2024 - Current

Kitchen Supervisor

Caseys's General Stores
09.2023 - 12.2023

Bouncer

Old Broadway
07.2023 - 12.2023

Bouncer

Pete's Brewhaha
05.2022 - 02.2023

Owner/Operator

Teets Lawn Service
04.2013 - 08.2023

Chauffeur

Stardust Limos
05.2006 - 01.2014

Associate - Science

Williston State College

GED - General Studies

Adult Learning Center

Similar Profiles

CREATE PROFILE
Kevin Martell