Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Martinez

Hempstead,NY

Summary

Dynamic and detail-oriented professional with extensive experience at Valet Company, excelling in valet operations and customer service. Proven ability to train staff and enhance guest satisfaction through effective communication and efficient vehicle retrieval. Bilingual in Spanish, with a flexible schedule to meet business needs and ensure exceptional service delivery.

Overview

3
3
years of professional experience

Work History

Lead Valet Attendant

Valet company
Great Neck , NY
09.2024 - 07.2025
  • Trained new attendants on company policies and valet procedures.
  • Strictly adhered to company policies and procedures while performing duties as lead valet attendant.
  • Inspected vehicles for damages before parking and after retrieving them.
  • Scheduled shifts for the valet attendants according to projected business needs.
  • Provided assistance with vehicle retrieval when requested by customers.
  • Coordinated with customers, vendors, and other personnel to provide exceptional service.
  • Ensured that all vehicles were parked in designated areas with safety and efficiency as the priority.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Greeted guests and answered questions about valet service, directions and local attractions.

Restaurant Waiter

Memories 2
Mineola, NY
05.2022 - 07.2024
  • Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Resolved customer complaints in a polite manner according to company policy.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Greeted customers, provided menus and answered questions about menu items.
  • Provided exceptional service to high volume of daily customers.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Assisted guests with making food and beverage selections.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.

Education

High School Diploma -

Hempstead High School
Hempstead, NY
06-2022

Skills

  • Valet operations
  • Customer service
  • Attention to detail
  • Multi-tasking
  • Valid Driver's license
  • (Spanish) fluency
  • Vehicle parking and retrieval
  • Strong communication skills
  • Flexible schedule

Timeline

Lead Valet Attendant

Valet company
09.2024 - 07.2025

Restaurant Waiter

Memories 2
05.2022 - 07.2024

High School Diploma -

Hempstead High School

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