Kevin Matos
Lutz,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Publix
06.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
Associate of Arts - Dentistry (Pre-Dentistry)
Hillsborough Community College
Tampa, FL05.2025
High School Diploma -
Chamberlain High School
Tampa, FL06.2023
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Customer Relations
- Computer Proficiency
- Problem Resolution
- Client Relations
- Critical Thinking
- Team Development
- Scheduling
- Microsoft PowerPoint
- Sales closing
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Officer
Publix
06.2023 - 04.2024
Associate of Arts - Dentistry (Pre-Dentistry)
Hillsborough Community College
High School Diploma -
Chamberlain High School
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