Kevin Matos
Los Angeles,CA
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Go Rentals
01.2022 - Current
- Assist in the accomplishment of area sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned area
- Assist in the achievement of area sales operational objectives by contributing area sales information and recommendations to strategic plans and reviews
- Assist in the meeting of area sales financial objectives by forecasting requirements; assisting in the preparation of the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; determining fleet needs and maintaining the fleet
- Assist in the growth and expansion of the guest base by counseling guest service associates; building and maintaining rapport with key guests; identifying new guest opportunities; delivering exemplary guest service
- Recommends fleet and services by identifying new opportunities and/or product, delivery, and service changes; surveying consumer needs and trends; tracking competitors
- Identify and target group guests that will generate business on behalf of Go Rentals but not conflict with FBO effort
- Utilize various prospecting resources to solicit and secure business on behalf of Go Rentals
- Follow up immediately on all business inquiries and leads and qualify business to generate revenue to impact performance
- Ensure business operations are covered at all times and make appropriate arrangements to provide coverage that adequately supports all business needs and areas of personal responsibility
- Be present to assist in the management of assigned field operations when the Area Manager isn’t; responsibly managed the field schedule
- Ensure complete compliance to Go Rentals company policies and their enforcement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Lead Carcierge
Carcierge, Go Rentals
06.2021 - 01.2022
- Promoted to "Carcierge" and moved to Lead position:
- Make car rental reservations for our guest, over the phone, in person, and through email
- Discuss our different rates for vehicles, negotiate pricing and discuss terms and conditions for renting
- Attempt to sell coverage for vehicles
- File all audits, write daily reports
- Run credit card transactions and authorizations
- Train new hires on how to properly do their jobs and achieve everyday goals and requirements.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
Carcierge - Lead Carcierge
Go Rentals
12.2018 - 06.2021
- Promoted to 'Carcierge' and moved to Lead position:
- Make car rental reservations for our guest, over the phone, in person, and through email
- Discuss our different rates for vehicles, negotiate pricing and discuss terms and conditions for renting
- Attempt to sell coverage for vehicles
- File all audits, write daily reports
- Run credit card transactions and authorizations
- Train new hires on how to properly do their jobs and achieve everyday goals and requirements
Driver/Detailer
Go Rentals
01.2017 - 12.2018
- Responsibilities:
- - Delivering rentals vehicles to different Field Base Operations for guest that would arrive through private aircrafts as well as retrieving vehicles from these locations
- - Greeting guest that would return vehicles and gather final information from the vehicle to give to representatives who would close the contract of the guest
- - If needed, take vehicle to the car wash to be cleaned, taking the vehicle to be fully fueled if needed and bringing it back to the desired location of the vehicle
- - Detailing inside and outside of every vehicle and sanitizing inside the vehicles to make sure they are guest ready
- - Assisting representatives with vehicle movement, and greeting guest when they arrive to acquire their rental
- Then gathering any info needed from the guest such as drivers license and credit card info, signatures, and any updates on the vehicle of their choosing
- Then taking the guest to their rental vehicle and performing a vehicle inspection for damage
- - Driving out to different Go Rentals location to drop off and retrieve vehicles and assist the office with any assignments they needed to be helped with
Commercial Driver
Pep Boys
04.2016 - 12.2016
- Delivering auto parts to local mechanic shops in a timely manner
- Telemarketing; offering to sell all accounts with pep boys commercial department products to make sales for department
- Assisting customers who call commercial/retail lines in need of auto parts in a positive and respectful manner
- Assisting in-store customers find the correct parts and products that are needed with friendly attitude
- Performing cash register transactions, handling returns
- Stocking items where they belong
- Accomplishments:
- I was able to learn about the multiple parts needed in different automobiles
- Learning these products allowed me to assist customers, in-store or over the phone, with the products they need to help them with their vehicles.
Sales Associate
Salvation Army
07.2014 - 07.2016
- Perform cash register transactions, handling all cash and credit card transactions, including daily settlements
- Provide customer service and support to customers and other Associates in a positive, respectful and professional manner
- Responsible for maintaining a clean, organized and safe sales floor, utility room, and restrooms; picking- up and stocking all items in appropriate locations
- Additional duties as assigned during holiday season and special events, including assisting with donations in the receiving warehouse area
- Accomplishments
- I had a great learning environment as far as doing my duties assigned to me every night
- Therefore, what
- I learned, I would mentor new employees on how to do their job correctly and efficiently to the best of my abilities
- This made sure all employees were on the same page, which made it a much better shopping environment for the customers due to everyone working as hard as they can in completing their tasks.
Education
High school diploma or GED -
Birmingham Community Charter High School
05.2013
No Degree - Cybersecurity
University of California, Los Angeles
Los Angeles, CASkills
- Cybersecurity
- Negotiation
- Team management
- Communication skills
- Customer service
- Operating Systems
- Command line
- Detailing
Certification
CompTIA A+
CompTIA Security
Languages
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Go Rentals
01.2022 - Current
Lead Carcierge
Carcierge, Go Rentals
06.2021 - 01.2022
Carcierge - Lead Carcierge
Go Rentals
12.2018 - 06.2021
Driver/Detailer
Go Rentals
01.2017 - 12.2018
Commercial Driver
Pep Boys
04.2016 - 12.2016
Sales Associate
Salvation Army
07.2014 - 07.2016
CompTIA A+
CompTIA Security
High school diploma or GED -
Birmingham Community Charter High School
No Degree - Cybersecurity
University of California, Los Angeles
Similar Profiles
Jabria HollidayJabria Holliday
Car Detailer at Go RentalsCar Detailer at Go Rentals
Brandon Finona-GardnerBrandon Finona-Gardner
Location Manager at Go RentalsLocation Manager at Go Rentals
Fernando EscobarFernando Escobar
Guest Services Associate & Sales Associate at Go RentalsGuest Services Associate & Sales Associate at Go Rentals