Kevin Matthew
Bayport
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
19
19
years of professional experience
Work History
Sales Lead
State & Liberty
07.2024 - 03.2025
- Drove sales initiatives through personalized customer interactions and relationship building.
- Assisted in training new team members on product knowledge and sales techniques.
- Collaborated with management to develop promotional strategies that enhanced customer engagement.
- Analyzed customer feedback to identify areas for product improvement and service enhancement.
- Opened and closed store via key and alarm setup
- Completed daily inventory audit check for both sales floor and backstock
- Used Shipstation to process incoming and going packages
- Certified to serve alcoholic beverages to customers of legal age in efforts to assist in building a comfortable atmosphere and better guest experience
- Provided customers with expert opinion on suits and other clothing. Services also included hems, tapers, and other garment tailoring specialties
- Maintained thorough communication with customers who purchased merch online or in store via email, text or phone call.
- Conducted EOD reports ranging from store's daily productivity, team functionality, cash count and anything else of note taken place within the course of the business day
Warehouse Worker
Levi Strauss & Company
07.2023 - 02.2024
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Assisted with loading and unloading shipments, ensuring accurate placement of products.
- Maintained clean and organized work area to promote safety and efficiency.
- Conducted inventory checks to verify stock levels and report discrepancies.
- Supported training of new hires on warehouse procedures and equipment usage.
- Packaged products securely for shipment, adhering to quality standards.
- Followed safety protocols to minimize risks during material handling tasks.
- Collaborated with team members to streamline order fulfillment processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members in maintaining optimal workflow and productivity levels.
- Operated sorting machinery and equipment in compliance with safety protocols.
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Inspected items for damage or defects before sorting as part of quality control process.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Call Center Representative
Spectrum
11.2022 - 05.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume inbound calls while maintaining professionalism and composure.
- Utilized CRM software to document interactions and track customer feedback accurately.
- Collaborated with team members to enhance service delivery and resolve complex customer concerns.
- Trained new representatives on effective call handling techniques and internal processes.
- Conducted follow-up calls to ensure customer satisfaction and gather additional feedback.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Asset Protection Leader
Walmart
08.2022 - 11.2022
- Implemented loss prevention strategies to minimize inventory shrinkage.
- Conducted regular audits and inspections to ensure compliance with safety protocols.
- Developed training materials for staff on asset protection procedures and best practices.
- Collaborated with law enforcement during investigations of theft and fraud incidents.
- Supervisor for S&D department. Made sure all incoming and outgoing deliveries were scanned in and out
- Supervisor for Claims department
- Supervisor for Greeters and LP Associates
Risk Compliance Officer
Ikea
09.2020 - 07.2022
- Conducted risk assessments to identify compliance gaps and recommend corrective actions.
- Assisted in developing and implementing internal control policies to mitigate risk exposure.
- Monitored regulatory changes, ensuring organizational adherence to industry standards and guidelines.
- Prepared detailed reports on compliance audits, highlighting findings and actionable recommendations.
- Participated in training sessions to educate staff on risk management practices and compliance requirements.
- Utilized compliance management software to track issues, resolutions, and improve documentation accuracy.
- Conducted comprehensive risk assessments for new products and services to ensure proper controls were in place.
- Coordinated internal audits and assisted external auditors with regulatory examinations, demonstrating strong control environments within the organization.
Security Supervisor
Baccarat Hotel & Residences
05.2018 - 12.2021
- Supervised security operations, ensuring compliance with safety protocols and regulatory requirements.
- Trained and mentored junior security staff, enhancing team performance and service quality.
- Implemented incident response procedures, improving emergency management effectiveness during critical situations.
- Developed and maintained security schedules, optimizing resource allocation across various shifts.
- Supervised Overnight shift
- Personally assisted with High Profiled VIP Guests
- Assisted with shipping and receiving inventory for both hotel guests and residence
- Kept continuous communication throughout the shift with MOD and different department managers and staff members
Security Officer
Citadel Security Agency
06.2006 - 11.2018
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify potential hazards and prevent incidents.
- Responded promptly to alarms and emergencies, coordinating with local authorities as needed.
- Implemented access control procedures to manage visitor entry and exit effectively.
- Trained new security personnel on protocols and emergency response procedures.
- Utilized surveillance systems to monitor activities and enhance overall site security.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Loss Prevention Officer
Century 21 Department Stores
09.2014 - 10.2018
- Monitored surveillance systems to detect theft and suspicious activities.
- Conducted regular audits to ensure compliance with loss prevention policies.
- Collaborated with law enforcement during investigations of theft incidents.
- Trained staff on loss prevention techniques and emergency response protocols.
- Developed and implemented strategies to reduce shrinkage rates effectively.
- Analyzed incident reports to identify patterns and recommend preventive measures.
- Led investigations into internal theft, gathering evidence for disciplinary actions.
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Keyholder for morning operations. Assisted Shipping and Receiving with incoming and outgoing inventory using pallet jacks and forklift
- Overnight security supervisor
Education
No Degree - Broadcast Journalism
Kingsborough Community College
Brooklyn, NYHigh School Diploma -
Erasmus Hall Campus For Business & Technology
Brooklyn, NY01-2006
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Lead generation
- Performance management
- CRM management
- Conflict resolution
- Analytical thinking
- Interpersonal skills
- Product knowledge
- Professionalism
- Written communication
Timeline
Sales Lead
State & Liberty
07.2024 - 03.2025
Warehouse Worker
Levi Strauss & Company
07.2023 - 02.2024
Call Center Representative
Spectrum
11.2022 - 05.2023
Asset Protection Leader
Walmart
08.2022 - 11.2022
Risk Compliance Officer
Ikea
09.2020 - 07.2022
Security Supervisor
Baccarat Hotel & Residences
05.2018 - 12.2021
Loss Prevention Officer
Century 21 Department Stores
09.2014 - 10.2018
Security Officer
Citadel Security Agency
06.2006 - 11.2018
No Degree - Broadcast Journalism
Kingsborough Community College
High School Diploma -
Erasmus Hall Campus For Business & Technology
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