Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN MCCALL

Long Beach,CA

Summary

Customer service professional with expertise in coordinating deliveries and managing driver dispatch. Proven ability to resolve customer issues while upholding high service standards. Knowledgeable in logistics regulations and skilled in adapting to changing environments. Committed to team success with a strong work ethic and effective communication skills.

Overview

40
40
years of professional experience

Work History

Logistics Team Member

MCS Group
SANTA ANA, CA
06.2025 - Current
  • Compiled reports from gathered information for accurate data analysis.
  • Executed data entry from various sources into computer systems to maintain records.
  • Supported management staff by refining data entry processes for efficiency.
  • Updated records with new or revised information to ensure data accuracy.

Owner /Business Operations Manager

Reliable Mobile Screen Company
Santa Ana, California
01.1986 - Current
  • Established robust vendor relationships to negotiate pricing and secure necessary production materials.
  • Managed all staffing processes, including recruitment, onboarding, training, and disciplinary actions.
  • Developed operational procedures to uphold quality standards across all production phases.
  • Supervised daily employee workflows to enhance productivity and ensure adherence to quality benchmarks.
  • Assessed employee development needs and provided constructive feedback on goal progression.
  • Implemented effective quality assurance practices to deliver exceptional customer experiences.
  • Addressed customer concerns with appropriate solutions, fostering satisfaction and loyalty.

Education

Bachelor of Science - Medical Billing And Coding

North-West College
Santa Ana, CA
06-2026

Skills

  • Data analysis and regulatory knowledge
  • Attention to detail
  • Customer service and support
  • Time management and workflow optimization
  • Troubleshooting and problem solving
  • Budgeting and cost control

Timeline

Logistics Team Member

MCS Group
06.2025 - Current

Owner /Business Operations Manager

Reliable Mobile Screen Company
01.1986 - Current

Bachelor of Science - Medical Billing And Coding

North-West College

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