Kevin McClary
Benton City
Summary
Fuel Station Manager with expertise in cash management and customer relations. Achieved significant improvements in customer satisfaction and operational efficiency through targeted initiatives. Proven track record in regulatory compliance and daily operations optimization.
Overview
37
37
years of professional experience
Work History
Fuel Station Manager/Customer Service Cashier
Circle K
Kennewick
02.2024 - Current
- Managed daily operations of fuel station to guarantee efficient service delivery.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Branch Manager
Yellow Freight
Pasco
08.1988 - 11.2019
- Managed branch operations to ensure efficient freight handling and delivery processes.
- Managed staff scheduling, hiring and training processes.
- Developed customer service strategies to address client needs and improve satisfaction.
- Enforced compliance with industry regulations and company policies throughout the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Education
Bachelor of Arts - Business
Washington State University
Pullman, WA08-1980
Skills
- Customer service
- Cash handling
- Point-of-sale operation
- Compliance enforcement
- Fuel inventory management
- Customer relationship management
Timeline
Fuel Station Manager/Customer Service Cashier
Circle K
02.2024 - Current
Branch Manager
Yellow Freight
08.1988 - 11.2019
Bachelor of Arts - Business
Washington State University