Kevin McCleary Sr.
Baltimore,MD
Summary
Dynamic leader with a proven track record at PChange Protective Services, enhancing operational efficiency and customer satisfaction. Experienced in strategic planning and interpersonal communication, adept at fostering team collaboration and driving performance improvements. Skilled in staffing oversight and leveraging technology for operational excellence. Achieved significant enhancements in service delivery and team competency.
Overview
22
22
years of professional experience
Work History
Regional Operations Manager
PChange Protective Services
12.2015 - Current
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Fostered culture of continuous improvement, encouraging team members to innovate and optimize processes.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Resource Specialist
The Children's Guild
09.2009 - 03.2016
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Met with troubled students to provide additional instruction and support to improve in behavioral skills.
- Established clear performance expectations for team members regarding their role in managing resources efficiently.
- Conducted assessments of students to evaluate Area, Area and Area.
- Led training sessions on resource management tools, enhancing team productivity.
Milieu Supervisor
Maryland Treatment Centers Inc.
04.2012 - 10.2015
- Conducted regular audits of clinical documentation, ensuring accuracy, timeliness, and regulatory compliance.
- Implemented crisis intervention strategies as needed to maintain safety within the therapeutic environment.
- Coordinated with multidisciplinary teams to provide comprehensive care tailored to each client''s specific needs.
- Collaborated with community partners to provide resources necessary for successful transitions following discharge from the program.
- Facilitated team communication and collaboration, resulting in increased staff engagement and improved client support.
- Mentored junior staff members by providing guidance on best practices and demonstrating effective leadership techniques.
- Enhanced therapeutic environment by implementing evidence-based practices and behavior modification techniques.
- Decreased incidents of negative behaviors by developing and enforcing clear expectations and boundaries for clients.
- Served as a liaison between management staff throughout the organization to ensure seamless coordination of services across departments.
- Provided ongoing training and professional development opportunities to staff members, enhancing their skills and expertise.
- Managed daily operations to ensure a safe, clean, and nurturing milieu for clients and staff.
- Provided leadership, guidance and support to staff members.
Retail Manager
Goodwill Industries of the Chesapeake Inc.
03.2003 - 02.2007
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
Education
High School Diploma - Business Administration And Management
Northern Senior High School
Baltimore, MD06.1991
Skills
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Outstanding communication skills
- Maintenance scheduling
- Strategic planning
- Report writing experience
- Standard operating procedures
- Staff supervision
- Customer and vendor relations
- Teamwork and collaboration
- Customer service management
- Performance improvements
- Relationship building
- Business development
- Operations oversight
- Operations management
- Decision-making
- Desktops, laptops, and mobile devices
Timeline
Regional Operations Manager
PChange Protective Services
12.2015 - Current
Milieu Supervisor
Maryland Treatment Centers Inc.
04.2012 - 10.2015
Resource Specialist
The Children's Guild
09.2009 - 03.2016
Retail Manager
Goodwill Industries of the Chesapeake Inc.
03.2003 - 02.2007
High School Diploma - Business Administration And Management
Northern Senior High School
Similar Profiles
Karnia ForbesKarnia Forbes
Unarmed Security Officer at PChange Protective ServicesUnarmed Security Officer at PChange Protective Services
Marquel S. BowmanMarquel S. Bowman
Armed Special Police Officer at PChange Protective ServicesArmed Special Police Officer at PChange Protective Services
Kevell CooperKevell Cooper
Armed Security Officer at PChange Protective ServicesArmed Security Officer at PChange Protective Services