Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEVIN MCDONAGH

Falls Church,VA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

25
25
years of professional experience

Work History

Design Consultant

Renewal by Andersen
02.2024 - Current
  • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
  • Met with over 10 customers per week to discuss design vision and individual needs.
  • Mentored junior designers, fostering a collaborative work environment that encouraged professional growth.
  • Identified design requirements for each project.

Sales Manager

Sunrun
07.2022 - 02.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.

Survey Technician

LS Tech LLC
05.2019 - 09.2022
  • Utilized established field surveying strategies to perform high-quality work
  • Coordinated with FAA officials to gain access to communications facilities in order to complete surveys on existing radios
  • Planned all travel logistics to complete multiple surveys in the most efficient manner
  • Added high quality updates to existing databases
  • Researched and monitored locations of utilities around project sites

Tower Tech

Mastec Inc
02.2019 - 05.2019
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access
  • Built and installed new cellular and microwave technologies on tower sites
  • Decommissioned outdated or obsolete equipment technologies from tower sites
  • Coordinated maintenance and responded to repair calls for assigned sites

Logistics Coordinator

Mastec Inc
01.2018 - 02.2019
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
  • Liaised between warehouse personnel and customer to facilitate account and operational needs
  • Supervised material flow, storage and global order fulfillment
  • Picked up incoming stock and delivered materials to designated locations

Bartender Server

State Theatre
05.2017 - 11.2018
  • Maintained a clean and organized bar area, including bar tables and chairs
  • Anticipated guest needs and provided proactive service
  • Served alcoholic and non-alcoholic beverages in a bar environment
  • Ensured superior service and efficiency at all times

Crew Member/Crew Trainer

Trader Joe's - Falls Church
04.2017 - 04.2018
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
  • Verified all deliveries against invoices and completed shortage and overage reports
  • Developed knowledge about products and sales items to answer shoppers' questions

Crew Member/Crew Trainer

Trader Joe's
12.2015 - 04.2017
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Offered product samples, answered questions and helped customers find items

Restaurant Manager

Venus Restaurant - Berkeley
05.2011 - 05.2012
  • Carefully interviewed, selected, trained and supervised staff
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
  • Organized special events in the restaurant, including receptions, promotions and corporate luncheons

Server/Bartender/Trainer/Host

Rainforest Cafe
12.2009 - 06.2011
  • Consistently provided professional, friendly and engaging service
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff

Inventory Control Analyst

Cam Communications Inc - Chantilly
02.2006 - 11.2008
  • Loaded and unloaded pieces into boxes for shipment
  • Moved freight, stock and other materials to and from storage and production areas and loading docks
  • Led warehouse improvement initiatives to advance operational efficiencies
  • Redirected shipments en route in response to customer requests
  • Trained staff on material handling processes to reduce shipping times
  • Managed call flow and responded to technical support needs of customers
  • Installed software, modified and repaired hardware and resolved technical issues
  • Resolved customer issues in a clear, courteous and straightforward manner
  • Identified and solved technical issues with a variety of diagnostic tools

Take-Out Specialist

Legal Sea Foods - McLean
09.2005 - 04.2006
  • Cleaned and organized the store, including the checkout desk and displays
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms

Animal Care Specialist/Server/Host

Rainforest Cafe - Tysons Corner Center
03.2000 - 10.2005
  • Examined animals to detect and determine the nature of diseases or injuries
  • Collected body tissue, feces, blood, urine or other body fluids for examination and analysis
  • Consistently provided professional, friendly and engaging service

Education

High School Diploma - General Studies

Northern Virginia Community College
Annandale, Va
2000

George C. Marshall High School

Skills

  • Sales Tracking
  • Lead Generation
  • Order Management
  • Client Relationship Management
  • Sales Team Training
  • Sales Operation
  • Solution Selling
  • Decisive
  • Persuasive Negotiations
  • Continuous Improvements
  • Direct Sales
  • Product Knowledge
  • Goals and Performance
  • Sales Presentations
  • Positive and Upbeat
  • Relationship Building
  • Proposal Development

Timeline

Design Consultant

Renewal by Andersen
02.2024 - Current

Sales Manager

Sunrun
07.2022 - 02.2024

Survey Technician

LS Tech LLC
05.2019 - 09.2022

Tower Tech

Mastec Inc
02.2019 - 05.2019

Logistics Coordinator

Mastec Inc
01.2018 - 02.2019

Bartender Server

State Theatre
05.2017 - 11.2018

Crew Member/Crew Trainer

Trader Joe's - Falls Church
04.2017 - 04.2018

Crew Member/Crew Trainer

Trader Joe's
12.2015 - 04.2017

Restaurant Manager

Venus Restaurant - Berkeley
05.2011 - 05.2012

Server/Bartender/Trainer/Host

Rainforest Cafe
12.2009 - 06.2011

Inventory Control Analyst

Cam Communications Inc - Chantilly
02.2006 - 11.2008

Take-Out Specialist

Legal Sea Foods - McLean
09.2005 - 04.2006

Animal Care Specialist/Server/Host

Rainforest Cafe - Tysons Corner Center
03.2000 - 10.2005

High School Diploma - General Studies

Northern Virginia Community College

George C. Marshall High School

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KEVIN MCDONAGH