Kevin McDonald
St Louis,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Dierbergs Markets Inc.
05.2022 - Current
- Acted with integrity, honesty and knowledge to promote culture of company.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Mortgage Loan Officer
U.S. Bank
09.2021 - 05.2022
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Fielded customer complaints and provided solutions.
- Minimized losses by accomplishing working toward sales recovery.
- Proactively identified solutions for customers experiencing credit issues.
Mortgage Loan Officer
Mutual Of Omaha Mortgage
02.2020 - 09.2021
- See most recent job for job functions/skills used in this position
Addiction Counselor III (Supervisor)
Department Of Corrections
06.2010 - 02.2020
- Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
- Developed patient care plans and documented progress toward goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired and trained new employees for production positions.
Education
Bachelor of Science - Administration of Justice
Hannibal-LaGrange University
Hannibal, MO05.2008
Skills
- Attention to Detail
- Customer Service Management
- Team Leadership
- Decision Making
- Time Management
- Relationship Building
- Goal-Driven
- Problem Solving
- Employee Motivation
- Assignment Delegation
- Performance Evaluations
- Verbal and Written Communication
Timeline
Assistant Store Manager
Dierbergs Markets Inc.
05.2022 - Current
Mortgage Loan Officer
U.S. Bank
09.2021 - 05.2022
Mortgage Loan Officer
Mutual Of Omaha Mortgage
02.2020 - 09.2021
Addiction Counselor III (Supervisor)
Department Of Corrections
06.2010 - 02.2020
Bachelor of Science - Administration of Justice
Hannibal-LaGrange University
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