Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Kevin McElroy

Roswell,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Sr Manager, Program Management

Cox Automotive
06.2023 - Current
  • Led cross-functional teams as an active member of Client Foundation RTC (Release Train Core) to achieve project milestones and deliver high-quality results.
  • Balanced competing priorities between multiple clients and internal requests efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Provided strong leadership to a team of three Program Managers to enhance productivity and morale.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business, including Volkswagen Financial Services, JP Morgan Chase, Porsche Financial Services, etc.
  • Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.

Manager, Program Management

Cox Automotive
08.2019 - 06.2023
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Mentored direct reports for skill development and career progression within organization.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Oversaw several client implementation and launch Volkswagen/Audi Direct, Maserati Direct, Bentley Direct, Lamborghini Direct, MFS Direct (McLaren) and Fusion AutoXChange marketplaces.

Sr Program Manager

Cox Automotive
09.2014 - 08.2018
  • Managed implementation and post-production support for auto finance captives and OEMs looking to effectively manage their upstream inventory and sell vehicles directly to dealerships. (BMW Group Direct 2015)
  • Assisted clients with prioritization of backlog items and elicitation of requirements for new software features.
  • Served as Product Owner for new FLEX platform, revamping Cox Automotive's upstream platform for a new generation of clients, starting with Porsche Direct in 2017
  • Championed continuous improvement initiatives (eg. sprint retros, SAFe principles, etc.) within the organization, driving efficiency gains across all projects.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.

Sr. Business Analyst

Manheim
03.2012 - 09.2014
  • Performed Business Analyst duties and functions for Manheim.com and OVE.com sites, as well as Manheim mobile and Simulcast apps
  • Interview stakeholders to elicit requirements for new features and enhancements
  • Write feature and story cards for new products and enhancements to current portfolio of products based upon needs of the customer and Product Development team.
  • Test and sign off on post-development changes before turn over to Quality Assurance team.
  • Collaborate with Product Managers, Development and Quality Assurance teams and assist in prioritizing all work within Systems Development Life Cycle (SDLC).
  • Consult Product Development on ways to use technology solutions to meet existing and evolving needs
  • Provide analysis of current systems state and feasibility of desired enhancements
  • Plan and facilitate card review meetings to ensure scope and intent of all story cards are understood by SDLC team and level of work can be estimated effectively

Sr. Business Analyst/Business Analyst

LexisNexis
09.2006 - 03.2012
  • Improved project efficiency by analyzing business processes and identifying areas for operational improvement.
  • Streamlined workflow for better productivity with implementation of new software solutions.
  • Enhanced stakeholder engagement through effective communication of complex data and insights.
  • Interviewed end users to identify use cases and pain points
  • Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.

Education

Bachelor of Arts - Telecommunications

Ohio University
Athens, OH

Bachelor of Arts - History

Ohio University
Athens, OH

Skills

  • Data-driven decision-making
  • Talent Development
  • Cross-Functional Collaboration
  • Business process improvement
  • Requirements Gathering/Use Case Documentation
  • Process Flow Diagramming
  • Business Case development
  • Rally application for SAFe workflow management

Languages

Spanish
Limited Working
Italian
Limited Working

Timeline

Sr Manager, Program Management

Cox Automotive
06.2023 - Current

Manager, Program Management

Cox Automotive
08.2019 - 06.2023

Sr Program Manager

Cox Automotive
09.2014 - 08.2018

Sr. Business Analyst

Manheim
03.2012 - 09.2014

Sr. Business Analyst/Business Analyst

LexisNexis
09.2006 - 03.2012

Bachelor of Arts - Telecommunications

Ohio University

Bachelor of Arts - History

Ohio University

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Kevin McElroy