Hi, I’m
Kevin McGlennon
Dixon,IL
Summary
Proficient Service Representative knowledgeable about scheduling appointments, updating accounts and managing calendars. Offering 38 years of customer relations experience and a deep understanding of service. Adept at resolving customer concerns and building retention.
Quality-driven Service Representative focused on driving customer engagement and satisfaction by answering technical concerns and offering service opportunities. Expert salesperson with strong conflict resolution and time management abilities. I am willing to relocate
Overview
9
years of professional experience
1
Certification
Work History
Terrys FordPeotone, IL
Automotive Service Advisor
10.2019 - 04.2020
Job overview
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Completed day-to-day tasks by leveraging knowledge of ADP auto mate reynolds, auto mate, dealer track and all data [Software].
Hawk Ford of Oak LawnOak Lawn, IL
Automotive Service Advisor
11.2018 - 08.2019
Job overview
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Completed day-to-day tasks by leveraging knowledge of [Software]. ADP soft ware along with All data-pro to obtain customers est and for extended war also Fords website
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Processed average of [Number] transactions each day to keep workflows moving smoothly.
- Recognized by management for providing exceptional customer service.
Bill Kay FordMidlothian, IL
Service Representative
08.2015 - 07.2018
Job overview
- Escalated complex issues and set up appointments for further service.
- Performed in-depth research to answer more complex questions.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Upheld strict standards for quality and performance. With proper dispatching
- Resolved customer concerns with friendly and knowledgeable service.
- Updated accounts with recent information and processed customer payments.
Rod Baker FordPlainfield, IL
Service Manager
01.2015 - 08.2015
Job overview
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created written plans and obtained customer consent to proceed.
- Established and oversaw department budgets for expenditures, materials and labor.
- Directed team of service professionals focused on . In maintenance this is a Quick Lane location
- Directed team of service professionals focused on. schooling up to date with the 3 advisors made sure they where certified
- Managed scheduling for 12 employees to ensure optimal productivity.
- Established a customer-centric focus to build customer loyalty and retention.
Family HyundaiTinley Park, IL
Service Advisor
11.2010 - 01.2015
Job overview
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed people as they entered the facility and ascertained their needs by asking open-ended questions.
- Explained the amount that would be charged for services and provided detailed answers to customer questions.
- Helped customers select products that best fit their personal needs.
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
Skills
- Appointment scheduling
- System updates
- Cheerful and energetic
- Detail-oriented
- Adaptive team player
- Superior communication skills
- Seasoned in conflict resolution
- Resolution-oriented
- Organized
- Courteous demeanor
- Dependable and reliable
- Personnel training and development
- Invoice processing
- Excellent multi-tasker
- Effective team player
- Opening/closing procedures
Accomplishments
- Routinely helped as many as 25 customers each day in a high-volume retail outlet.
- Database Maintenance Assisted in the managing of the company database keeping customers address, phone numbers and e-mail updated
- Customer Interface Greeted customers upon entrance Assisted customers over the phone regarding store operations, product, promotions and orders.
- Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Received [Number] “exceeds expectations” ratings on performance reviews.
Certification
- Customer Service Professional Certificate for Hyundai, GM, Ford, Bridgestone tires
- Knowledge with Reynolds, ADP (CDK), Dealer Track programing systems
Timeline
Automotive Service Advisor
Terrys Ford
10.2019 - 04.2020
Automotive Service Advisor
Hawk Ford of Oak Lawn
11.2018 - 08.2019
Service Representative
Bill Kay Ford
08.2015 - 07.2018
Service Manager
Rod Baker Ford
01.2015 - 08.2015
Service Advisor
Family Hyundai
11.2010 - 01.2015
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