Kevin McGraw Jr
Chicago,IL
Summary
Dynamic business owner with a proven track record at A Little Off The Top Lawn Care, excelling in customer relations and team leadership. Achieved increased customer satisfaction through efficient processes and exceptional service. Skilled in project management and business development, fostering strong client relationships that drive repeat business and referrals.
Overview
13
13
years of professional experience
Work History
Owner
A Little Off The Top Lawn Care
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Shipping and Receiving Clerk
Polyair Packaging
04.2019 - 04.2020
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
Warehouse Worker
Hostess Brands
08.2015 - 11.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Business Coordinator
SMS Telemarketing
05.2012 - 04.2014
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients and vendors.
- Enhanced team productivity by organizing regular meetings, setting clear goals, and providing necessary resources.
- Coordinated training programs for new employees, resulting in improved performance levels and reduced turnover rates.
- Managed project staffing, recruitment and new hire process.
Education
None - Business Management
William Rainey Harper College
Palatine, ILSkills
- Customer relations
- Small business operations
- Verbal and written communication
- Project management
- Business planning
- Staff management
- Team oversight
- Staff hiring
- Business development
- Sales leadership
- Employee development
- Team leadership
- Teamwork and collaboration
- Customer service management
- Effective leader
Timeline
Owner
A Little Off The Top Lawn Care
05.2020 - Current
Shipping and Receiving Clerk
Polyair Packaging
04.2019 - 04.2020
Warehouse Worker
Hostess Brands
08.2015 - 11.2016
Business Coordinator
SMS Telemarketing
05.2012 - 04.2014
None - Business Management
William Rainey Harper College
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