Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kevin McIntosh

Houston,TX

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

12
12
years of professional experience

Work History

Director of Ministry Operations

Mission World Church
Houston, TX
01.2012 - Current
  • Manage financial and people software to ensure accuracy and updated information
  • Organize and develop procedures for daily operations and church events
  • Assemble various teams for projects and devise strategies for planning efficiency
  • Monitor and supervise the progress of varies projects, ensuring the effective use of church resources
  • Collaborate and build relationships with church staff and volunteers.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Identified opportunities for improvement in operational performance metrics.
  • Coordinated resources across departments to maximize productivity levels.

Customer Service Representative

Teleperformance USA
Houston, TX
04.2023 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Group Leader

FBISD
Houston, TX
03.2022 - 04.2023
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests
  • Implemented behavioral intervention plans to reduce negative behaviors.
  • Encouraged children to try and experience new things to expand learning experiences.
  • Provided a safe and nurturing environment for students during extended day program hours.
  • Developed and implemented engaging activities to promote learning, physical activity, and socialization.
  • Assisted with meal preparation and clean up of the dining area.
  • Monitored student behavior, providing positive guidance to encourage developmentally appropriate behavior.
  • Maintained accurate records of student attendance and behavior incidents.
  • Enforced school policies and procedures related to safety, health, discipline, and conduct.

Education

Business AAS -

Houston Community College
05.2021

Diploma -

McDonogh#35 Senior High School
05.2002

Skills

  • Business Administration
  • Staff Development
  • Staff Management
  • Budget Control
  • Operations Management
  • Project Coordination
  • Media Relations
  • Program Management
  • Organizational Development
  • Donor Management
  • Team Management

References

  • Pastor Andre Riggs, disciplework77@hotmail.com
  • James Mickles, jtimo3x@gmail.com

Timeline

Customer Service Representative

Teleperformance USA
04.2023 - 01.2024

Group Leader

FBISD
03.2022 - 04.2023

Director of Ministry Operations

Mission World Church
01.2012 - Current

Business AAS -

Houston Community College

Diploma -

McDonogh#35 Senior High School

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Kevin McIntosh