Microsoft Office Suite
Kevin McKay
Service Leader
Fort Lauderdale,FL
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at building resilient teams to adeptly handle customer and business needs. Motivational, diplomatic and respectful of people from a diversity of backgrounds and abilities.
Overview
16
16
years of professional experience
Work History
Owner Relations Manager
Vacasa, LLC
Ft. Lauderdale, FL
11.2021 - 11.2022
- Managed relationships and served as primary contact for STR property owners.
- Served as liaison between Vacasa corporate and property owners/representatives.
- Facilitated regional team efforts in achieving Vacasa standards and KPI metrics.
- Strategically managed complex client accounts leveraging proven expertise.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted to Owner Relations Manager in my first year as Local Operations Manager
Local Operations Manager
Vacasa, LLC
Fort Lauderdale, FL
09.2020 - 11.2021
- Managed operations of 30-35 short-term rental properties across Broward and Palm Beach counties.
- Conducted thorough property inspections for single-family and condominium homes to ensure guest satisfaction.
- Provided monthly analysis to property stakeholders.
- Established positive and effective communication among owners, in-field staff and regional leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
Auro Hotels
Dania Beach, FL
01.2012 - 02.2018
- Oversaw daily functions at high-profile 168-suite Springhill Suites Airport/Cruise Port Hotel.
- Coordinated training activities for employees to ensure compliance with brand standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Led renovation project oversight while operating at 80%+ occupancy.
- Delivered substantial operational enhancement, moving from 57.6% to 93% guest overall satisfaction by year two.
- Raised Gross Operating Profit by over 10% per year from 2013 to 2017.
General Manager
Marriott International
Highland Park, IL
03.2007 - 12.2011
- Directed operations for 149-room Courtyard by Marriott, Chicago-Highland Park.
- Achieved an average profit flow-through of 85%, house profit increase of 6.6%, with a total sales growth of 25.3%.
- Hourly associate productivity improvement of 3.3%.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Skills
- Financial Performance Oversight
- Sales Growth Strategies
- Budget Planning
- Trend Analysis
- Service Excellence
- Project management
- Talent Management
- Sales Team Oversight
- Customer relations
- Process improvements
- Time management
- Staff training and development
Licenses
Florida CAM license, CAM60219
Education
Associate of Applied Science - Business Management
Big Sandy Community And Technical College
Bachelor of Science - Hospitality & Tourism
University of Kentucky
Community Outreach
- Active member of local Chambers of Commerce and Convention & Visitors Bureaus
- Directed on-property fund raising and community outreach activities (CMN, Save Art, Clean the World, Habitat for Humanity, HRC)
Training and development
- Licensed Florida Community Association Manager, CAM60219, 09/30/24
- GM Brand Fundamentals training completion, across Marriott Courtyard, Residence Inn, and Springhill Suites
- Completed Marriott's Extended Stay Sales Edge Training
- Marriott Trainer Certifications I & II
Certification
- Community Association Manager License
Timeline
Owner Relations Manager
Vacasa, LLC
11.2021 - 11.2022
Local Operations Manager
Vacasa, LLC
09.2020 - 11.2021
General Manager
Auro Hotels
01.2012 - 02.2018
General Manager
Marriott International
03.2007 - 12.2011
- Community Association Manager License
Associate of Applied Science - Business Management
Big Sandy Community And Technical College
Bachelor of Science - Hospitality & Tourism
University of Kentucky
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePaid time offHealthcare benefits401k matchQuote
I must not fear.Fear is the mind-killer.Fear is the little-death that brings total obliteration I will face my fear.I will permit it to pass over me and through me.And when it has gone past, I will turn the inner eye to see its path.
Where the fear has gone there will be nothing. Only I will remain.
Frank Herbert
Software
Peoplesoft
Medalia
SalesForce
Property Management Systems (hotel)
Hot SOS/PM Works
Slack
Zoom Meetings
Revenue Optimization Software (HHP)
Internet Explorer
Safari
IOS
Windows
Interests
Reading
Travel
Photography
Cooking
Baking
Pets
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