KEVIN MCKEON JR

Area/Operations management experience overseeing operations, developing and implementing process improvements, and leading teams to exceed logistics & customer service goals. Proven ability to drive optimal efficiency and cost-effectiveness within a fast-paced environment. Fulfilment, Inbound & Outbound operations. Experienced in developing and training employees to deliver exceptional customer service, meet performance objectives, and promote customer loyalty.

• Managed daily operations of a sortation center, including shipping, receiving, inventory, and quality control. Inbound & Outbound daily ops.

• Developed and implemented process improvement strategies to reduce costs and improve customer service.

• Supervised a team of 80+ associates and ensured that customer service goals were met.

• Conducted performance reviews, identified training needs, and provided feedback to associates.

• Conducted performance reviews, identified training needs, and provided feedback to associates

Develop and implement process improvements to reduce costs and increase customer satisfaction

• Lead teams in developing and executing strategies to achieve customer service excellence

• Monitor and report on performance metrics to ensure that services meet organizational standards

• Conducted preliminary investigation of events, related to homicide, rape, robbery, fatal traffic accident, and death/bodies found
• Interrogated suspects, interview complainants, witnesses, etc., summarize in writing the statements of witnesses and complainants, and participated in raids and searches.
• Prepared reports, citations and summons necessary to charge individuals with violations of ordinances, statutes, and laws including petty, misdemeanor, and felonious offenses.
• Minimized the number of lost and delinquent reports by developing and implementing a more effective administrative system.
• Secured and protected crime scenes by establishing boundaries, detaining victims, suspects and witnesses, locating and identifying evidence and briefing investigators upon their arrival.
• Applied crisis intervention strategies as appropriate to mitigate potential harm.
• Effectively managed multiple tasks simultaneously under stressful conditions.
• Provided testimony in court proceedings as needed regarding arrests made or other related matters.
• Utilized advanced communication techniques to de-escalate volatile incidents.
• Evacuated areas endangered by explosive or toxic gases, liquids, or other spilled materials as well as buildings, vehicles and surrounding areas in response to bomb threats.
• Maintained security, and law and order of residential and business establishments in the assigned area through vigilant surveillance.
• Monitored and investigated suspicious persons and situations and unusual activities.
• Prepared a variety of routine and non-routine reports and records necessary information for the reporting of daily activities, reporting of specific criminal and non-criminal incidents.
• Gathered preliminary investigation information as a first responder to crime scenes; participated in multi-jurisdictional intelligence gathering and suppression operations.
• Administered first aid when necessary, including CPR certification if required.
• Enforced traffic laws by issuing citations and warnings when necessary.
• Displayed proficiency in the use of firearms, chemical agents and physical force when necessary.
• Exhibited excellent interpersonal skills while interacting with people from diverse backgrounds.