Summary
Work History
Education
Skills
Timeline
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Kevin McKinney

St Louis,Missouri

Summary

Dynamic and reliable professional with a clean driving record and strong customer service skills, previously with Salvation Army Thrift Store. Proven ability to enhance customer satisfaction through punctual deliveries and effective communication. Skilled in GPS navigation and route planning, consistently achieving on-time performance and contributing to team efficiency.

Have experience in all levels of operations, as well as the ability to adapt to various environments.

Work History

Driver

Salvation Army Thrift Store
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

Dock Associate

Salvation Army Adult Rehabilitation Center
  • Supported successful audits through accurate record-keeping and documentation of all relevant shipping data.
  • Loaded complex freight into trailers according to tight schedules.
  • Continuously sought opportunities for personal growth through professional development courses focused on industry advancements.
  • Kept Type dock operations moving smoothly to maintain deadlines.
  • Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
  • Ensured timely delivery of goods by coordinating closely with transportation teams and managing schedules accordingly.
  • Assisted in training new hires on dock procedures, safety protocols, and company policies.
  • Streamlined loading and unloading processes for faster turnaround times and fewer errors.
  • Promoted a safe work environment through strict adherence to OSHA regulations and company guidelines.
  • Reduced cargo damage by properly securing loads and following proper handling procedures.
  • Improved communication between dock associates, drivers, and warehouse staff for smoother operations.
  • Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
  • Collaborated with other departments to resolve issues that may have arisen during shipping or receiving processes.

Baker

Companion Bakery
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.

Associate

Walmart
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.

Assistant Manager

Western Auto Company
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.

Production Worker

True Manufacturing Company
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

Education

Education

University of Missouri
Columbia, MO

High School Diploma - Varied

Waynesville High School
Waynesville, MO
05.1991

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Safe driving practices
  • City and non-city driving
  • Flexible schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Driving in adverse conditions
  • Equipment operation
  • Relationship building
  • Accident prevention
  • Order picking and processing
  • Conflict resolution
  • Verbal and written communication
  • Map reading
  • Physical stamina
  • Patience and tact
  • Emergency response
  • Load securing
  • Confidentiality
  • Interpersonal skills
  • Multitasking Abilities
  • Continuous improvement
  • Self motivation
  • Effective communication
  • Problem-solving abilities
  • Excellent communication
  • Passenger safety
  • Organizational skills
  • Critical thinking
  • Cargo loading
  • Decision-making
  • Active listening
  • Reliability
  • Accident reporting

Timeline

Driver

Salvation Army Thrift Store

Dock Associate

Salvation Army Adult Rehabilitation Center

Baker

Companion Bakery

Associate

Walmart

Assistant Manager

Western Auto Company

Production Worker

True Manufacturing Company

Education

University of Missouri

High School Diploma - Varied

Waynesville High School

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Kevin McKinney