Dynamic operations manager with a proven track record at First Time Right Construction, excelling in customer relations and team oversight. Successfully enhanced operational efficiency and boosted client retention through strategic relationship building and effective project management. Adept at negotiating contracts and fostering high-performing teams to achieve business goals.
Knowledgeable in all phases of construction and maintenance with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Operations Manager
First Time Right Construction
01.2007 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Maintenance Supervisor
DJF Management
01.2003 - 09.2013
Coordinated preventative maintenance schedules, verifying equipment safety and function.
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Supervised [Number] employees and scheduled shifts.
Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Registered Nurse
Scripps Green Hospital
06.1997 - 08.1999
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.