Kevin McLeod
Jeffersonville,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Community Support Associate/Peer Support Specialist
Our House Of Favor
1546 Berry Blvd
04.2024 - Current
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Liaised with community members, recommending resources and programs.
- Produced crisis management and intervention plans for communities in need.
- Assisted in implementation of community support services in alignment with needs.
- Participated in ongoing professional development activities, staying current on best practices within the field of community support work.
- Facilitated smooth transitions between different levels/types of supports/services when needed due either changes circumstances/client preferences themselves; this ultimately led better overall outcomes clients themselves experienced during their time wit
- Coordinated closely with other service providers to ensure continuity of care for each client involved in multiple programs or initiatives.
- Managed caseloads efficiently by prioritizing urgent cases while consistently meeting deadlines for all required tasks related to individual care plans or reporting requirements from funders/external stakeholders alike.
- Led group sessions focused on life skills development, empowering clients to make positive choices for their future success.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Enhanced client recovery by providing emotional support and practical guidance.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Transported individuals to medical appointments and support meetings whenever needed.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
- Supported clients in maintaining employment by providing job coaching and assistance with workplace accommodations.
- Provided crisis intervention services, significantly reducing emergency incidents among clients.
- Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
- Facilitated peer support groups, creating safe environment for sharing and growth.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
- Tailored support strategies to address unique challenges faced by clients, resulting in more effective interventions.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
Seasonal Worker
People Ready Services
Clarksville, IN
08.2014 - Current
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
DSP Delivery Driver
Amazon
Shepherdsville, KY
07.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Retail Stock Associate
Walmart
Clarksville, IN
05.2018 - 08.2022
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Reduced shrinkage, conducting regular audits and maintaining a secure work environment.
- Maintained clear communication with management regarding inventory levels, upcoming promotions, and potential stock issues.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
- Collaborated with team members to improve overall store efficiency and achieve sales targets.
- Supported visual merchandising efforts, executing store layout changes to optimize product visibility.
- Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.
- Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
- Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
- Participated in weekly staff meetings to share ideas for improving store performance and addressing challenges collaboratively.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Maintained store assets with effective loss prevention strategies.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Warehouse Worker
Labor Finders
Waycross, GA
02.2012 - 08.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 80 pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Streamlined inventory management, updating records to reflect real-time stock levels.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Reduced waste, implementing recycling procedures for packaging materials.
- Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Kitchen Supervisor
Red Pepper Grill
Blackshear, GA
04.2013 - 06.2014
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
Education
GED -
Okefenokee Technical College
Waycross, GA04.2012
Skills
- Behavioral support
- Drug abuse prevention
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Client Advocacy
Certification
- [Community Support Associate]
- [Peer Support Specialist]
Timeline
Community Support Associate/Peer Support Specialist
Our House Of Favor
04.2024 - Current
DSP Delivery Driver
Amazon
07.2022 - 04.2023
Retail Stock Associate
Walmart
05.2018 - 08.2022
Seasonal Worker
People Ready Services
08.2014 - Current
Kitchen Supervisor
Red Pepper Grill
04.2013 - 06.2014
Warehouse Worker
Labor Finders
02.2012 - 08.2014
GED -
Okefenokee Technical College
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