Kevin Melendez
Charlotte,NC
Summary
Seasoned Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Ben & Jerry's
02.2018 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Education
High School Diploma -
Ashbrook High School
Gastonia, NC06.2020
Skills
- Business Analysis
- Operations Management
- Staff Development
- Logistics Management
- Schedule Management
- Quality Assurance
- KPI Tracking
- Cost Control
- Customer Service Management
- Employee Development
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Operations
Ben & Jerry's
02.2018 - Current
High School Diploma -
Ashbrook High School
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