Jessica Henton
Arkansas City,KS
Summary
Reliable sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable with excellent organizational strengths and superior work ethic.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Newkirk Family Health Center
01.2024 - Current
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained current and accurate medical records for patients.
Vocational Trainer
Twin Rivers Developmental Supports
10.2023 - 12.2023
- Developed strong rapport with clients, resulting in a supportive and trusting learning environment.
- Coached clients through difficult life circumstances.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant Store Manager
Braum's Ice Cream and Dairy Store
Winfield, KS
12.2015 - 09.2023
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Waitress
Ray's Diner
01.2012 - 01.2015
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Customer Support Representative
Triumph Accessories Services
01.2001 - 01.2012
- Actively participated in company-wide meetings and initiatives aimed at improving the overall customer experience across all departments
- Helped streamline repair processes and update procedures for support action consistency
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Provided exceptional service to customers, consistently exceeding performance metrics and maintaining high levels of satisfaction.
Receptionist
Hillcrest
01.2000 - 01.2001
- Confirmed appointments, communicated with clients, and updated client records
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Business Office Manager
Beverly Health And Rehabilitation Center
01.1997 - 01.2000
- Developed strong relationships with residents' families, fostering trust and open communication regarding their loved ones' needs and preferences
- Coordinate admission and discharge of patients
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing
- Monitored accounts receivable aging reports closely, ensuring timely collection efforts were made on overdue balances
- Insured proper billing procedures were followed for Medicaid, Medicare and private insurance providers.
Education
Associate Degree - Business Administration
Northern Oklahoma College
Tonkawa, OK01.1996
Diploma -
DCLA High School
Lamont01.1994
Skills
- Customer Satisfaction
- Hiring process
- Organization and time management
- Point of Sale Operation
- Product and Service Sales
- Written and verbal communication
- Sales Growth
- Effective leader
- Supply and demand requirements
- Inventory Counts
- Inventory Monitoring and Management
- Stock management
Certification
- Certified Medical Transcriptionist
- ServSafe Food Protection
- Adult First Aid/CPR/AED
Timeline
Medical Receptionist
Newkirk Family Health Center
01.2024 - Current
Vocational Trainer
Twin Rivers Developmental Supports
10.2023 - 12.2023
Assistant Store Manager
Braum's Ice Cream and Dairy Store
12.2015 - 09.2023
Waitress
Ray's Diner
01.2012 - 01.2015
Customer Support Representative
Triumph Accessories Services
01.2001 - 01.2012
Receptionist
Hillcrest
01.2000 - 01.2001
Business Office Manager
Beverly Health And Rehabilitation Center
01.1997 - 01.2000
Associate Degree - Business Administration
Northern Oklahoma College
Diploma -
DCLA High School
- Certified Medical Transcriptionist
- ServSafe Food Protection
- Adult First Aid/CPR/AED
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