Kevin Mendez

Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.

• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
• Resolved conflict to maintain fun, positive and safe event environments.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.
• Supervised and facilitated parties with an average of 10 children, ensuring guests received all necessary items and activities were conducted smoothly for an enjoyable experience
• Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
• Negotiated with vendors to secure cost-effective deals, maximizing client satisfaction with budget-friendly yet quality services.
• Trained junior staff on customer service excellence, elevating overall team performance
• Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.

• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed approximately 50 clients incoming calls, emails, and texts to schedule services
• Efficiently scheduled and managed multiple client appointments daily, optimizing time and resources to ensure timely completion of detailing services while maintaining high-quality standards
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Trained and guided team members to maintain high productivity and performance metrics.
• Trained and motivated employees to perform daily business functions.