Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Mendez

LGHTHSE POINT

Summary

Dynamic operations leader with a proven track record at STATRA, excelling in strategic planning and operational efficiency. Expert in managing enterprise client relationships and driving revenue growth through performance analysis. Adept at implementing KPIs and fostering cross-department collaboration, ensuring quality assurance and enhancing customer service.

Overview

1
1
year of professional experience

Work History

Director Of Operations

STATRA
03.2025 - Current
  • Oversaw all core operations of the company, partnering directly with senior leadership on strategy, product development, and key business decisions.
  • Managed relationships with large enterprise clients, serving as primary point of contact from onboarding through ongoing account growth and contract renewals.
  • Directed and mentored the sales organization, setting performance targets, coaching sales agents, and driving pipeline activity to meet revenue goals.
  • Led contract creation and negotiation, drafting and finalizing client agreements, NDAs, and service-level terms in collaboration with legal counsel.
  • Coordinated cross-department initiatives, aligning product, engineering, and business development teams to deliver seamless client experiences and new platform features.
  • Implemented operational systems and KPIs to track performance, ensure quality control, and improve efficiency across the company.
  • Represented Statra in high-level meetings, investor presentations, and strategic partnerships, strengthening the company’s market presence

Operations Manager

STATRA
01.2025 - 03.2025
  • Led and developed a team of sales agents within the loan brokerage department, setting performance goals, coaching staff, and driving revenue growth.
  • Coordinated high-level meetings with investors, enterprise clients, and internal stakeholders, ensuring seamless communication and follow-through on action items.
  • Implemented and maintained back-end client-tracking systems, streamlining onboarding, deal flow, and reporting to improve visibility and efficiency across departments.
  • Conducted quality assurance (QA) on Statra’s financial-monitoring products, identifying and resolving usability issues and contributing to product improvements.
  • Closed and managed large client accounts, from initial outreach and needs assessment to contract negotiation and long-term relationship management, consistently exceeding sales targets.
  • Partnered with leadership on strategic initiatives, including pricing models, process optimization, and cross-department collaboration to support company growth.

Intern

STATRA
07.2024 - 01.2025
  • Managed client onboarding workflows, including preparing and routing NDAs and contracts through DocuSign, ensuring accurate execution and recordkeeping.
  • Coordinated daily communications via Gmail, drafting professional correspondence and responding to client inquiries in a timely manner.
  • Scheduled and organized internal and external meetings, including investor presentations and product demos, using calendar tools and video-conference platforms.
  • Supported the business development team by researching prospects, tracking leads in CRM systems, and assisting in bringing new clients onto the Statra platform.
  • Prepared presentation materials and follow-up documentation for prospective clients, contributing to successful deal closures and relationship growth.
  • Assisted with operational tasks such as updating project trackers, maintaining confidential files, and supporting leadership with ad-hoc administrative needs.

Education

GED -

PineCrest Preperatory
Fort Lauderdale, FL
05-2022

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Quality assurance
  • Performance analysis
  • Operations management
  • Customer service
  • KPI tracking
  • Cost reduction
  • Sound judgment

Timeline

Director Of Operations

STATRA
03.2025 - Current

Operations Manager

STATRA
01.2025 - 03.2025

Intern

STATRA
07.2024 - 01.2025

GED -

PineCrest Preperatory

Similar Profiles

CREATE PROFILE