Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Mentaberry

Elko,NV

Summary

Proven leader and skilled problem-solver, I significantly enhanced customer satisfaction and streamlined operations at Interwest Supply. Expert in quality assurance and customer service excellence, I led teams to exceed sales targets and implement cost-saving measures, boosting profitability and fostering strong client relations. My approach combines strategic project management with effective communication, driving organizational success.

Overview

24
24
years of professional experience

Work History

Machine/Weld Customer Representative

Interwest Supply
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Streamlined communication channels for improved customer service response times and overall efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
  • Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
  • Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
  • Responded to customer requests for products, services, and company information.

General Manager

Elko Blacksmith Shop (Interwest Supply) Bought Out
04.2012 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Drive Train Specialist

Sixstates Distribution
04.2000 - 04.2012
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Mechanic

Weller Truck
02.2010 - 03.2012
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Calculated costs of materials and labor to prepair detailed repair estimates.
  • Led team to improve repair turnaround times, coordinating tasks to ensure efficient workflow.
  • Reduced downtime for clients, swiftly identifying and addressing mechanical faults.
  • Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
  • Repaired and replaced worn and damaged components.

Education

Graduate - All

Elko High School
Elko, NV
06.1996

Skills

  • Quality Assurance
  • Product or Service support
  • Payment Processing
  • Customer service excellence
  • Problem-solving abilities
  • Order Processing
  • Customer Service
  • Customer Relations
  • Escalation management
  • Paperwork Processing
  • Project management abilities
  • Customer Relationship Management (CRM)
  • Scheduling
  • Warehousing functions
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Product Knowledge
  • Client Relations
  • Conflict Resolution
  • Quality Control
  • Follow-up skills
  • Professional telephone demeanor
  • Administrative Support
  • Order Fulfillment
  • Product Sales
  • Sales expertise
  • Research
  • Product and service solutions

Timeline

Machine/Weld Customer Representative

Interwest Supply
01.2024 - Current

General Manager

Elko Blacksmith Shop (Interwest Supply) Bought Out
04.2012 - Current

Mechanic

Weller Truck
02.2010 - 03.2012

Drive Train Specialist

Sixstates Distribution
04.2000 - 04.2012

Graduate - All

Elko High School

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Kevin Mentaberry