Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Kevin Merchancano

Waynesboro,VA

Summary

Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

As technical professional, well-versed in intricacies of low voltage systems, with track record of delivering high-quality installations and maintenance services. Known for strong focus on teamwork and achieving project goals efficiently. Trusted for adaptability and proficiency in diagnosing and resolving complex technical issues.

Experienced with installing and maintaining low voltage systems, including security, communication, and control devices. Utilizes effective troubleshooting techniques to ensure system reliability and performance. Knowledge of industry standards and best practices to deliver high-quality technical solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Low Voltage Technician

CSI of the Southeast
06.2024 - Current
  • Reduced downtime, diagnosing and repairing malfunctions in low voltage systems promptly.
  • Demonstrated system use, maintenance and care to customers.
  • Proactively identified potential issues in low voltage systems for early resolution, preventing costly future problems.
  • Optimized system performance with routine maintenance of low voltage equipment and components.
  • Contributed to business growth by providing exceptional service that resulted in repeat customers and referrals.
  • Supported team members in completing projects successfully through effective collaboration and knowledge sharing.

Package Handler

UPS
10.2023 - Current
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Loaded completed orders on pallets according to delivery numbers.

Warehouse Clerk

Marine Corps Reserve
06.2019 - Current
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Monitored expiration dates on perishable goods and disposed of expired items accordingly.
  • Maintained business operations by communicating with coworkers and managers.
  • Prepared documentation to track and report on damaged or missing items.

Customer Specialist

Verizon Wireless
05.2023 - 10.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Recognized opportunities to upsell products when they arise.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Ambassador

Rmc Events
11.2022 - 05.2023
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Sales Associate

CarMax
01.2022 - 11.2022
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Handled customer complaints in a professional manner.

Education

Some College (No Degree) - Biomedical Engineering

Piedmont Virginia Community College
Charlottesville, VA
06-2026

High School Diploma -

Charlottesville High School
Charlottesville, VA
05-2019

Skills

  • Shipping and Receiving
  • Merchandise Tracking
  • Contract Preparation
  • Payment Processing
  • Product Sales
  • Sales Development
  • Strategic Planning
  • Inventory Control
  • Staff Management
  • Goal-Oriented
  • Low voltage wiring
  • Network troubleshooting
  • Repair work
  • Access control systems
  • Written and verbal communication
  • Systems repair

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved early training faze release by professionally completing above training service jobs with accuracy and efficiency 2 weeks into training.
  • Supervised team of 8-10 staff members.

Certification

  • Fiber Optics Technician (FOT) - The Fiber Optic Association, Inc.
  • Outside Plant Technician (OSP) - Building Industry Consulting Service International, Inc.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Low Voltage Technician

CSI of the Southeast
06.2024 - Current

Package Handler

UPS
10.2023 - Current

Customer Specialist

Verizon Wireless
05.2023 - 10.2023

Ambassador

Rmc Events
11.2022 - 05.2023

Sales Associate

CarMax
01.2022 - 11.2022

Warehouse Clerk

Marine Corps Reserve
06.2019 - Current

High School Diploma -

Charlottesville High School
  • Fiber Optics Technician (FOT) - The Fiber Optic Association, Inc.
  • Outside Plant Technician (OSP) - Building Industry Consulting Service International, Inc.

Some College (No Degree) - Biomedical Engineering

Piedmont Virginia Community College
Kevin Merchancano