Summary
Overview
Work History
Education
Skills
Personal Information
Other Experience
Timeline
Generic

Kevin Miller

Summary

Reliable and detail-oriented professional with extensive experience in customer service, logistics, and manual labor. Proven ability to manage deliveries, handle equipment, and ensure safe and efficient operations. Seeking a position to leverage organizational, problem-solving, and teamwork skills in a dynamic environment.

Overview

14
14
years of professional experience

Work History

Delivery Driver

FedEx
11.2024 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Warehouse Associate

Amazon
11.2023 - 05.2024
  • Worked safely around moving machinery.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Efficiently pick, pack, and ship customer orders using handheld scanners and warehouse management system's.
  • Used machinery and equipment such as box cutters, shrink-wrap and pallet jacks.

Wealth Management Client Services

Bank of America
07.2019 - 03.2022

Educate clients on financial products, improving customer engagement.


Address inquiries and resolve concerns quickly, ensuring customer satisfaction.


Manage account maintenance and transactions for small business accounts.


Maintain focus on goals, consistently meeting or exceeding service metrics.


Roofer

McCurdy Walden
12.2017 - 07.2019
  • Conducted regular inspections and troubleshot building roofing systems for commercial customers.
  • Applied roof coatings to protect roof and extend lifespan.
  • Assisted with installation of gutters and downspouts.
  • Operated variety of tools and equipment to safely and efficiently perform tasks.
  • Cleaned up work areas upon completion of projects.
  • Conducted thorough inspections to identify roofing issues, preventing potential leaks and damages.
  • Resolved issues quickly by troubleshooting problems related to leaks.
  • Performed patching and resealing of roofs to provide maintenance, repairs and protection.

Fire watch/Helper

BAE Systems
06.2017 - 12.2017
  • Assisting welders with repairing Navy vessels
  • Preventing/Containing fires aboard the ship
  • Chipping/removing paint, cutting and grinding steel
  • Cleaned and straightened work areas to maximize productivity and safety.

Customer Service Representative

Citi Bank
08.2016 - 06.2017
  • Handling of multiple financial accounts, overall account maintenance for card members
  • Processing Balance transfers on accounts and conversion requests for the benefit of the client as well as company sales
  • Providing one call solutions while still managing the overall client experience

Electrofusion Welder

Wire Mesh Corporation
10.2015 - 08.2016
  • Using a machine to weld steel for construction
  • Cutting, bending, stacking, strapping down mesh
  • Using a crane to move packets from one area to another inside the warehouse

Sales Associate

Walmart
10.2014 - 10.2015
  • Handling inventory
  • Picking and storing merchandise
  • Stocking merchandise on the sales floor
  • Assisting customers in the grocery area of the store
  • Preparing, arranging, and wrapping pallets

Sales Associate

Walmart
08.2014 - 09.2014
  • Stocking the dairy area of the store
  • Stocking the frozen goods area of the store
  • Stocking the meat area of the store
  • Assisting customers in the grocery area of the store

Customer Service Representative

Convergys
10.2013 - 03.2014
  • Taking inbound calls from AT&T customers
  • Solving and explaining billing issues
  • Taking payments, upgrading services, and selling new products

Receptionist/Customer Service Representative

Coggin Nissan at The Avenues
06.2013 - 10.2013
  • Directing and dealing with all incoming calls
  • Helping customers solve their problems over the phone and at the dealership
  • Receipting in payments, counting money, depositing cash and checks, filing papers

Cashier/Stocker

Dollar General
10.2012 - 06.2013
  • Dealing with customers
  • Helping customers find products
  • Handling money

Mover

Suddath Relocation systems
02.2012 - 07.2012
  • Loading trucks
  • Unloading trucks
  • Moving furniture, office furniture, etc..

Steward

Sawgrass Marriott Hotel & Resort
10.2010 - 03.2012
  • Washing/Running dish machine
  • Cleaning kitchen of Hotel
  • Helping Chefs prepare food

Education

High school diploma -

Sandalwood High school
Jacksonville, Florida
06.2010

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Heavy lifting
  • Customer interaction
  • Verbal and written communication
  • Adaptability and flexibility
  • Multitasking and organization

Personal Information

Age: 25

Other Experience

Working in fast food dealing with customers and delivering great customer service.

Timeline

Delivery Driver

FedEx
11.2024 - 12.2024

Warehouse Associate

Amazon
11.2023 - 05.2024

Wealth Management Client Services

Bank of America
07.2019 - 03.2022

Roofer

McCurdy Walden
12.2017 - 07.2019

Fire watch/Helper

BAE Systems
06.2017 - 12.2017

Customer Service Representative

Citi Bank
08.2016 - 06.2017

Electrofusion Welder

Wire Mesh Corporation
10.2015 - 08.2016

Sales Associate

Walmart
10.2014 - 10.2015

Sales Associate

Walmart
08.2014 - 09.2014

Customer Service Representative

Convergys
10.2013 - 03.2014

Receptionist/Customer Service Representative

Coggin Nissan at The Avenues
06.2013 - 10.2013

Cashier/Stocker

Dollar General
10.2012 - 06.2013

Mover

Suddath Relocation systems
02.2012 - 07.2012

Steward

Sawgrass Marriott Hotel & Resort
10.2010 - 03.2012

High school diploma -

Sandalwood High school