Kevin Miraglia
Wilmington,MA
Summary
Hard-working team player possessing a diverse skillset. 10 years of experience in food safety and customer service; and 5 years of experience in team leadership. Eager candidate with ability to quickly and affectively learn new skills, embrace changes and overcome challenges.
Overview
12
12
years of professional experience
Work History
Seafood Assistant Team Leader
Whole Foods Market Inc
06.2018 - Current
- Managed and delegated team workload to reach goals efficiently
- Supervised 5-7 co-workers.
- Promoted high standards and morale through personal example to help team members understand expectations and standards.
- Responsible for scheduling with varying business and team member needs
- Merchandized and maintained perishable product inventory and excellent financial standing
- Maintained a satisfactory rating with Board of Health and 3rd party food safety auditors
- Fostered great relationships and open door communication policy with co-workers and superiors
Snow Removal Contractor
Edible Land Design
12.2013 - Current
- Completed snow removal operations before, during and after weather events.
- Applied salt/ice melt to surfaces as preventive measures against icing and client incidents
- Upheld safety standards and crew well-being for working in extreme winter conditions
- Worked in residential communities, apartment complexes, private properties and commerical properties
- Managed crews of 2-8 (storm needs vary)
- Logged all crew activities and hours worked
- Monitored and prioritized site conditions/needs to help in logistical planning
Line Cook
Michael's Place Restaurant
04.2014 - 04.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared ingredients and set-up workstations throughout the day to maximize productivity.
- Created identical dishes numerous times daily with consistency and attention to detail
- Operated varied kitchen equipment (slicers, scales, POS system, mixers, ovens, fryers, oil filters, grills)
- Maintained a safe and clean environment
- Managed use of time effectively in a fast paced, high volume restaurant
Sales Associate
Old Navy, Gap
05.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated inventory and restocked shelves to maintain a clean, convenient and customer-centric environment.
- Processed POS transactions including customer returns, discount cards and credit card applications
Crew Member
Dunkin Donuts
02.2012 - 05.2013
- Worked front counter, drive-thru and baking production.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared drinks and sandwiches
- Regularly closed the store (cleanup, power down, cash deposit on site)
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - Social Sciences
Middlesex Community College - Bedford
Bedford, MA04.2016
High School Diploma -
Wilmington High School
Wilmington, MA06.2011
Skills
- Service Level Agreements
- Staff Training
- Attention to Detail
- Workflow Improvement
- Safety Processes
- Verbal and Written Communication
- Compliance Requirements
- Health Code Standards
- Analytical Thinking
- Inventory Accuracy
- Effective Customer Service
- Machine and tool operation
Timeline
Seafood Assistant Team Leader
Whole Foods Market Inc
06.2018 - Current
Line Cook
Michael's Place Restaurant
04.2014 - 04.2018
Snow Removal Contractor
Edible Land Design
12.2013 - Current
Sales Associate
Old Navy, Gap
05.2013 - 12.2013
Crew Member
Dunkin Donuts
02.2012 - 05.2013
Associate of Arts - Social Sciences
Middlesex Community College - Bedford
High School Diploma -
Wilmington High School
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