Kevin Mitchell
Public Safety and Technology
Oxford,AL
Summary
Insightful Information Technology Professional with 8 years of IT leadership experience including oversight of infrastructure, application support, and physical security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Detail-oriented intelligence professional adept at collecting and processing information. Strategic and organized with excellent verbal and written communication skills. Reviewing records and making sound judgments about personnel, risks and field operations.
Overview
19
19
years of professional experience
8
8
Years of Surveillance camera system management
5
5
Years of Public Safety experience
15
15
Years of Safey & Seurity Experience
Work History
Public Safety IT Director/Sr. Crime Analyst
Oxford Police Department
Oxford, AL
04.2024 - Current
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
IT Specialist / Criminal Intelligence Analyst
Oxford Police Department
Oxford, AL
02.2019 - Current
- Created useful and timely intelligence products to support field operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Delivered Tier 1, Tier 2, and Tier 3 support for problem identification, diagnosis and issue resolution.
- Programmed security, access control and CCTV systems.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed and initiated projects, managed costs and monitored performance.
- Patched software and installed new versions to eliminate security problems and protect data
IT & Security Officer
NobleBank & Trust
Anniston, AL
01.2017 - 12.2018
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Met project deadlines without sacrificing build quality or workplace safety.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
IT Specialist
NobleBank & Trust
Anniston, AL
07.2014 - 01.2017
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
Recording Studio Manager
Enkore Studios of Atlanta
Fayetteville, GA
06.2012 - 05.2013
- Created policies and procedures for company and delivered company-wide training to employees.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
- Kept accurate budgets with all expenses tracked and accounted for.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Organized and maintained client databases for accurate communication information.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Oversaw audio and video recording and mixing for high-quality studio output.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
Owner
Auralsoul Media Group
Oxford, AL
12.2010 - 12.2020
- Prepared for recording sessions by selecting and setting up microphones.
- Enhanced sound quality and added various sound effects to recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Handled requests for specific musical selections.
- Collaborated with producers, lyricists and engineers to create unique music compositions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Police Officer Trainee
City of Suwanee Police Department
Suwanee, GA
09.2008 - 02.2009
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Attended State Police Academy
Assistant Operations Manager
Hawkeye Surveillance Camera and Security, Inc.
Dunwoody, GA
10.2005 - 05.2008
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Criminal Justice
American Public University System
Charles Town, WV 02.2020 - 02.2020
Diploma - Recording Arts Technology
Atlanta Institute of Music
Duluth, GA 05.2010 - 05.2010
No Degree - Sociology
Morehouse College
Atlanta, GASkills
Information Technology Infrastructure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Public Safety IT Director/Sr. Crime Analyst
Oxford Police Department
04.2024 - Current
Bachelor of Science - Criminal Justice
American Public University System
02.2020 - 02.2020
IT Specialist / Criminal Intelligence Analyst
Oxford Police Department
02.2019 - Current
IT & Security Officer
NobleBank & Trust
01.2017 - 12.2018
IT Specialist
NobleBank & Trust
07.2014 - 01.2017
Recording Studio Manager
Enkore Studios of Atlanta
06.2012 - 05.2013
Owner
Auralsoul Media Group
12.2010 - 12.2020
Diploma - Recording Arts Technology
Atlanta Institute of Music
05.2010 - 05.2010
Police Officer Trainee
City of Suwanee Police Department
09.2008 - 02.2009
Assistant Operations Manager
Hawkeye Surveillance Camera and Security, Inc.
10.2005 - 05.2008
No Degree - Sociology
Morehouse College
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