Summary
Overview
Work History
Education
Skills
Training
Qualifications
Timeline
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Kevin M Lawrence

Lawrenceville,GA

Summary

“Quality in service is what the individual puts into it ...and ultimately what the customer gets out of it.” I am interested in securing a position that utilizes acquired experience in a customer service based operations and services, and draws on outstanding skills and proficiency in various aspects of customer service, collections and accounts receivable.

Qualified [Desired Position] with comprehensive background in entertainment consulting, ensuring successful project execution and client satisfaction. Proven track record in advising on strategic entertainment initiatives and driving creative solutions. Demonstrates expertise in client relationship management and market trend analysis.

Experienced entertainment professional prepared for impactful roles. Adept at creating and implementing innovative strategies, ensuring seamless project execution. Strong focus on team collaboration, achieving results, and adapting to evolving needs. Skills include client relationship management, event planning, and market analysis. Known for reliability and strategic thinking in fast-paced environments.

Experienced with providing expert entertainment consulting services to enhance client projects. Utilizes strategic planning and market analysis to deliver effective entertainment solutions. Track record of building strong client relationships and driving successful project outcomes.

Overview

29
29
years of professional experience

Work History

Entertainment Consultant-Entrepreneur

KL Entertainment, LLC
01.2008 - Current
  • Responsibilities include:
  • Plan and execute birthday parties, weddings, receptions, meetings and conferences for clients.
  • Secure locations where events will be held.
  • Procure DJ’s, sound, lighting, hosts and schedule timing for agenda and programming.
  • Work with graphic designers to create fliers and invitations for upcoming events and contact public relations agencies to publicize events.
  • Attend events to ensure that it goes smoothly and to be available for any problems that may arise.
  • Created contracts for clients and ensure services are rendered.

Mixshow Director/Assistant Program Director

WLZN Cumulus Broadcasting
10.2012 - 10.2019
  • Play genre specific music to successfully enhance live mix shows and increase listening audience.
  • Mix relevant music sets live on air, in club settings and on-site at various appearances and community events.
  • Follow and adhere to FCC rules and regulations.
  • Operating studio equipment, including mixing boards, turntables, and broadcasting software, to ensure proper audio levels, transitions, and timing during live or recorded shows.

IRS/Catapult General Office/Clerical

Kelly Services
03.2008 - 08.2008
  • Scrutinized the tax returns and accounting records of individual taxpayers and businesses.
  • Prepared and sorted critical tax files by IRS schema.

Customer Service Representative

THE BALTIMORE SUN
01.1997 - 01.2006
  • Resolve issues involving account discrepancies and product delivery.
  • Train and motivate new personnel on detailed procedures of the operation and areas of customer service and payment posting.
  • Establish rapport with shipping carriers to ensure on-time scheduled deliveries.
  • Encourage team members to achieve personal goals and to consistently meet expected quotas in a timely manner.
  • Receive customer subscription payments and adjust accounts accordingly.
  • Prepared weekly complaint reports for the sales team and sales management.
  • Recipient of the Stop Saver Award in recognition of outstanding measures of turning a canceled sale to an exceptionally satisfied customer.
  • Rated in the 90 percentile for call quality and ACD performance annually.

Education

B.S. - Management Science

Copping State University
Baltimore, Maryland
01.2004

Skills

  • Proficient in Microsoft Word
  • Excel proficiency
  • Intranet and internet proficiency
  • Lotus Notes proficiency
  • Proficient in Microsoft Outlook
  • Experienced in numeric data entry
  • Telesis phone system expertise
  • Experienced with Microsoft Windows XP
  • File management expertise

Training

  • The Baltimore Sun, April 2004 - September 2004
  • Circulation Marketing Intern
  • Performed market research surveys on customer needs and requirements.
  • Involved in the full life cycle of an African-American targeted direct response campaign.
  • Learned the finer points of data analysis for segmentation.

Qualifications

  • Substantial experience and outstanding skills in customer service with nine years at The Baltimore Sun.
  • Anticipates, understands and works diligently to satisfy the needs of customers.
  • Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
  • Fully committed to providing the highest possible standards of customer service and support.
  • Team leader with a proven ability to train, supervise, motivate, and evaluate customer service representatives.
  • People oriented; enjoy working directly with customers and the general public.
  • Self-starter; can be depended on to complete a task under minimal supervision.

Timeline

Mixshow Director/Assistant Program Director

WLZN Cumulus Broadcasting
10.2012 - 10.2019

IRS/Catapult General Office/Clerical

Kelly Services
03.2008 - 08.2008

Entertainment Consultant-Entrepreneur

KL Entertainment, LLC
01.2008 - Current

Customer Service Representative

THE BALTIMORE SUN
01.1997 - 01.2006

B.S. - Management Science

Copping State University

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Kevin M Lawrence