Kevin Mokaya
Summary
A results-driven insurance professional with eight years of progressive experience in risk assessment, data-driven decision-making, and process automation. Demonstrated a consistent track record of promotion, leading to the management of a KES 2BN portfolio. Eager to apply this industry expertise through graduate studies to move into a data analytics leadership role.
Overview
11
11
years of professional experience
Work History
Account Relationship Manager
Britam General Insurance Ltd
01.2024 - Current
- Manage a KES 2BN corporate and retail health insurance portfolio, leading renewal negotiations and client retention for retail and SME businesses.
- Spearhead the automation of manual underwriting processes for policy renewals and document generation to enhance operational efficiency.
- Utilize Power BI for data analysis and risk assessment to inform underwriting decisions and implement Anti-Money Laundering/Countering the Financing of Terrorism AML/CFT practices.
- Manage health insurance claims and monitor customer satisfaction.
Health Underwriter
Britam General Insurance Ltd
07.2023 - 12.2023
- Streamlined client onboarding processes, resulting in a 35% increase in customer satisfaction.
- Designed and led client training sessions on policy coverage, reducing call center volume by 25%.
- Implemented a system feature to automate policy documentation, supporting the company's innovation strategy.
- contributed to the company's debt management target for 2023, achieving a reduction in debt by 22%..
Underwriting Officer (Compliance)
Britam General Insurance Ltd
01.2018 - 06.2023
- Automated key support processes, achieving a 20% increase in customer satisfaction and faster request turnaround.
- Led a data-capture improvement initiative, creating templates that significantly reduced repetitive manual work.
- Served as interim team manager, overseeing account delegation and data reconciliation.
Assistant Underwriter
Britam General Insurance Ltd
10.2015 - 12.2017
- Contributed to the development and launch of the "Britam Retail" health product to address a market gap.
- Supported the implementation of a new business management system, enhancing onboarding, invoicing, and claims processes.
Data Collection Officer
First Data Research Consultants Ltd
05.2014 - 04.2015
- Collected and analyzed data for a UNICEF/SNV (Netherlands Development Organization) WASH program, aligning with UN Sustainable Development Goals.
Education
Diploma - Insurance
College of Insurance Kenya
05.2025
Bachelor - Economics, Second Class Honors (Upper Division)
Kenyatta University
12.2015
Skills
- Technical: Risk Analysis & Management, Data Analysis (Power BI), Project Management, AML/CFT, Insurance Software (Smart Access)
- Professional: Leadership, Client Relationship Management, Strategic Negotiation, Process Improvement, Training & Capacity Building
HONORS & AWARDS
Global Recognition Award, Britam Holdings | For the successful company-wide implementation of the INSIS platform.
Honors and Awards
Global Recognition Britam Holdings •
For the successful implementation of the INSIS platform - an all-in-one insurance platform that covers all lines of business
References available upon request.
Timeline
Account Relationship Manager
Britam General Insurance Ltd
01.2024 - Current
Health Underwriter
Britam General Insurance Ltd
07.2023 - 12.2023
Underwriting Officer (Compliance)
Britam General Insurance Ltd
01.2018 - 06.2023
Assistant Underwriter
Britam General Insurance Ltd
10.2015 - 12.2017
Data Collection Officer
First Data Research Consultants Ltd
05.2014 - 04.2015
Bachelor - Economics, Second Class Honors (Upper Division)
Kenyatta University
Diploma - Insurance
College of Insurance Kenya