Kevin Moll
Kingfisher,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative II
Pioneer Telephone Cooperative Inc.
07.2010 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Assistant Manager
Walmart
10.2011 - 09.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Ph.D. - General Psychology
Northcentral University
San Diego, CA06.2026
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH10.2022
Bachelor of Arts - Clinical Psychology And Mental Health Counseling
Southern New Hampshire University
Hooksett, NH09.2022
Skills
- Paperwork Processing
- Data Collection
- Appointment Scheduling
- Data Entry
- Information Security
- Account Updating
- Complaint Resolution
- Product Knowledge
- Call Management
- Documentation
Timeline
Assistant Manager
Walmart
10.2011 - 09.2013
Customer Service Representative II
Pioneer Telephone Cooperative Inc.
07.2010 - Current
Ph.D. - General Psychology
Northcentral University
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Clinical Psychology And Mental Health Counseling
Southern New Hampshire University
Similar Profiles
Kaitlin SosaKaitlin Sosa
Customer Service Representative II at Pioneer Telephone Cooperative Inc.Customer Service Representative II at Pioneer Telephone Cooperative Inc.
Wesley McClaflinWesley McClaflin
Cell Site Technician at Pioneer Telephone Cooperative Inc.Cell Site Technician at Pioneer Telephone Cooperative Inc.
Ricky TurnerRicky Turner
Process Management Coordinator at Pioneer Telephone Cooperative Inc.Process Management Coordinator at Pioneer Telephone Cooperative Inc.