Kevin Montes
Pembroke Pines,FL
Summary
Dedicated and driven professional with a background in working within fast-paced client-facing environments, adept at utilizing POS systems, and excelling in collaborative team settings to deliver exceptional client experiences. Demonstrated commitment to customer satisfaction by resolving complex issues and fostering customer loyalty. Experienced in maintaining a secure and fair gaming environment through surveillance operations in a casino setting. Skilled in generating detailed incident reports, conducting investigations, and identifying areas for improvement in surveillance systems. Seeking an opportunity as a relationship banker to leverage expertise in client interaction and solution positioning to meet client needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Surveillance Specialist
Miccosukee
Pembroke Pines, FL
08.2023 - Current
- Performed routine daily tests on surveillance cameras to ensure optimal functionality and coverage throughout the casino premises. Implemented proactive measures to address any technical issues promptly, thereby maintaining continuous surveillance capabilities.
- Participated in training sessions for new employees in order to ensure proper usage of the system.
- Identified strategic areas within the casino environment where additional surveillance cameras were required to enhance coverage and accuracy of video footage. Collaborated with relevant stakeholders to propose and implement solutions, thereby improving overall security measures and operational efficiency.
- Utilized surveillance cameras to monitor activity within the casino environment, ensuring compliance with regulations and detecting any suspicious behavior or cheating attempts. Conducted thorough observations to maintain a secure and fair gaming environment.
- Proficiently generated detailed reports documenting any incidents or irregularities observed through surveillance cameras within the casino premises. Provided clear and concise accounts of events to aid in investigations and ensure appropriate actions were taken.
Busser/Host
The Cheesecake Factory
Pembroke Pines, FL
10.2021 - 01.2023
- Delivered smooth and timely service to customers by staying attentive to all their needs
- Worked quickly, communicated with staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Cleaned tables and prepared silverware during all shifts
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
- Completed quality control reports to ensure all objectives were met.
Shift Manager
Dairy Queen
Randolph, NJ
05.2020 - 12.2021
- Manage cash register and intake of all orders from customers
- Offered customers new items such as sundaes, cone varieties, and more for a delightful experience
- Worked in a team environment to improve efficiency
- Stored food properly by adhering to food safety policies and procedures
- Prepared mixtures by properly filling kettles, pressure cookers and other processing containers with exact ingredients in accurate proportions.
Golf Caddie
Fairmont Country Club
Chatham, NJ
06.2019 - 02.2020
- Maintained smooth pace of play for golfers on course
- Assisted golfers with selecting clubs, choosing strategies and lining up shots
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates
- Worked 2 tournaments each year with amateur and professional golfers
- Determined distances to pins and advised players on proper clubs and methods
- Carried two bags of clubs for full 18-hole rounds of golf
- Cleaned and maintained balls, clubs and course amenities.
Education
Associate in Computer Science - Computer Science
Broward College
02.2024
High School Diploma -
Randolph High School
06.2022
Skills
- Knowledgeable in all ms software applications
- Bilingual
- Team collaboration
- Sales Proficiency
- Cross-functional training
- Time management
- Interpersonal relations
- Intelligence Gathering
- Surveillance Monitoring
- Equipment Troubleshooting
- Security Protocols
- Camera Operation
- Simultaneous Screen Monitoring
- Report Writing
- Incident Reporting
- Situational Awareness
Certification
- Google IT Support
Timeline
Surveillance Specialist
Miccosukee
08.2023 - Current
Busser/Host
The Cheesecake Factory
10.2021 - 01.2023
Shift Manager
Dairy Queen
05.2020 - 12.2021
Golf Caddie
Fairmont Country Club
06.2019 - 02.2020
Associate in Computer Science - Computer Science
Broward College
High School Diploma -
Randolph High School
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