Kevin Montiel
Washington,DC
Summary
Dynamic professional with extensive experience in security and customer service, notably at Pchange Protective Services. Proven ability in surveillance and monitoring techniques, coupled with exceptional organizational skills. Recognized for enhancing client satisfaction and effectively managing security protocols, ensuring a safe environment for all stakeholders.
Overview
7
7
years of professional experience
Work History
Security Officer
Pchange Protective Services
Washington, USA
05.2024 - Current
- Company Overview: Luxury client: Mexican Embassy
- My position is Security Guard at the Mexican Embassy which is a luxury client
- Luxury client: Mexican Embassy
- Provided escorts for visitors as needed throughout the facility.
- Observed patrons and customers to quickly address security situations.
- Maintained accurate logs of all security related activities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Confirmed visitor identification prior to granting entry into the building.
- Verified photo IDs and tickets to allow guests passage.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Sales Associate
Advance Auto Parts
Takoma Park, USA
01.2023 - 05.2024
- My responsibilities at Advance Auto Parts are to attend to customers, assist them with what they are looking for, and also change batteries and windshield wipers when needed.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Security
I Will Protective Security LLC
Washington, USA
06.2023 - 12.2023
- My position at I Will Security was to monitor and roam each floor in the building I was assigned to make sure everything was secure and safe for the staff and residents of the building
- Conducted security screenings in accordance to Transportation Security Administration regulations.
- Monitored security systems within the facility.
- Applied security patches to upgrade the database version or fix security vulnerabilities.
- Verified customer identification for security purposes.
- Protected inventory using established security techniques.
- Monitored security cameras regularly during shifts.
- Implemented security protocols at various levels such as database level authentication and authorization, row and column level security.
Call Center Agent
PG County
Maryland, USA
03.2022 - 10.2022
- My position on the ERAP program call center team was to take calls from applicants and assist them with uploading documents, or any questions they had regarding the program.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Managed customer accounts, including updating account information as needed.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer service inquiries promptly and efficiently.
- Maintained up-to-date knowledge of company policies and procedures.
- Provided top quality control and eliminated downtime to maximize revenue.
- Helped clients navigate online systems within established frameworks to obtain services.
Canvasser
GRSG Company
Manassas, USA
09.2021 - 11.2021
- My position at GSGR was a canvasser going door to door to residents' homes and ask them who they were voting in the election for the office of Michelle Maldonado.
- Educated unregistered voters on benefits of registering and making vote count.
- Participated in training sessions related to effective communication techniques when engaging with constituents.
- Collaborated with team to develop effective, winning sales strategies.
- Distributed product samples or literature detailing products or services.
- Collaborated with other members of sales team to reach targets.
- Identified target areas for canvassing efforts based on demographic information.
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Created database of new leads and updated existing ones with contact information and preferences.
Ross Associate
Ross Dress For Less
Washington, USA
10.2019 - 05.2021
- 2 years of stock experience.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Developed and maintained relationships with clients and vendors.
- Handled returns and exchanges according to company policies.
- Performed cash register functions accurately and efficiently.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
- Built relationships with customers by providing friendly customer service.
Busser
America Eats Tavern by Jose Andres
Washington, USA
11.2018 - 04.2019
- I was a busser at American Eats Tavern; my responsibilities were to clean and reset tables for customers to be seated.
- Filled and served various beverages for customers.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Greeted guests with friendliness and professionalism.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Assisted in the preparation of large parties and special events to ensure smooth service.
- Delivered food orders to tables in a timely manner according to company standards.
- Expedited food to tables to assist servers during busy periods.
- Organized storage areas for clean dishes and stocked linens.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Wiped down and cleaned chairs, booths, and highchairs.
Chipotle Crew Member
Chipotle Mexican Grill
Washington, USA
03.2018 - 08.2018
- My position here was as a crew member, and my responsibilities were to serve food and ask customers what they would like.
- Worked well in a fast-paced, high-pressure environment
- Greeted and served customers.
- Answered customer questions.
- Maintained a positive relationship with coworkers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Packed fast food products in approved containers, cups, and bags.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Tailored orders to address customer allergies and gluten concerns.
- Served food quickly for positive guest experiences.
- Informed customers about daily specials in an engaging manner.
Education
High School Diploma -
El Haynes High School
Washington D.C., DC 2001106-2019
Skills
- Door-to-door sales experience
- Cash handling and register operation
- Telemarketing and cold calling
- Organizational skills and time management
- Customer service and support
- Basic math proficiency
- Surveillance and monitoring techniques
- Host/hostess responsibilities
Languages
- English, Expert
- Spanish, Expert
Willing To Relocate
Washington, DC
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Security Officer
Pchange Protective Services
05.2024 - Current
Security
I Will Protective Security LLC
06.2023 - 12.2023
Sales Associate
Advance Auto Parts
01.2023 - 05.2024
Call Center Agent
PG County
03.2022 - 10.2022
Canvasser
GRSG Company
09.2021 - 11.2021
Ross Associate
Ross Dress For Less
10.2019 - 05.2021
Busser
America Eats Tavern by Jose Andres
11.2018 - 04.2019
Chipotle Crew Member
Chipotle Mexican Grill
03.2018 - 08.2018
High School Diploma -
El Haynes High School
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