Kevin Moon
Corpus Christi,TX
Summary
With a proven track record at Frontier Communications, I excel in enhancing system reliability and customer satisfaction through expert maintenance and innovative troubleshooting of LAN and WAN networks. My leadership in project management and dedication to continuous learning have driven significant improvements in communication infrastructure and operational efficiency.
Communications professional with proven track record in maintaining and optimizing communication systems. Known for reliability, adaptability, and strong collaborative skills, consistently delivering quality results. Proficient in system diagnostics, technical support, and project management, ensuring smooth operations and client satisfaction.
Knowledgeable [Desired Position] with solid background in installing, maintaining, and troubleshooting communication systems. Successfully managed various projects to ensure optimal functionality and seamless communication. Demonstrated expertise in system diagnostics and customer support.
Experienced with communication system installation and maintenance, ensuring seamless functionality. Uses advanced diagnostic techniques to identify and resolve issues efficiently. Strong understanding of customer support and project management, ensuring reliable communication solutions.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Communications Technician
Frontier Communications
08.2015 - 09.2024
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Followed standards and procedures to maintain safe work environment.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Provided training to clients on the proper use and maintenance of their communication systems, improving overall user experience.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Oversaw business telecommunication networks, telephones and office equipment.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Served as a liaison between clients and vendors, ensuring clear communication throughout project implementations.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed wiring, cabling and networking hardware on customer premises.
Sales and Service Technician 1 and 2
Frontier Communications
05.2000 - 08.2015
- Conducted regular maintenance checks on equipment, ensuring optimal functionality and minimal downtime.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Utilized consultative sales approach to offer products to meet customer needs.
- Provided comprehensive training to new staff members, ensuring the highest levels of service quality and professionalism.
- Collaborated with team members to develop innovative solutions to complex customer challenges.
- Developed long-lasting client relationships through proactive outreach initiatives such as follow-up calls and personalized promotions.
- Utilized strong organizational skills to manage multiple tasks simultaneously without compromising attention-to-detail or overall productivity.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Increased system reliability through routine maintenance of communication equipment and infrastructure.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Directed site surveys to ascertain best positioning of equipment for strongest signal reception.
- Oversaw business telecommunication networks, telephones and office equipment.
- Expedited problem resolution through thorough diagnostics and root cause analysis techniques applied to various communication issues.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Championed a proactive approach towards identifying potential risks associated with communication systems, implementing preventative measures to mitigate disruptions.
- Collaborated with team members to complete complex projects on time and within budget.
- Served as a liaison between clients and vendors, ensuring clear communication throughout project implementations.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
- Assisted in the design and installation of new communication networks, ensuring optimal performance for endusers.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Provided training to customers to enhance use and understanding of network systems.
Cyber Transport Specialist
Indiana Air National Guard
04.1998 - 10.2013
- Reduced system downtime by conducting regular maintenance and troubleshooting of hardware and software issues.
- Identified potential vulnerabilities through thorough risk assessments, leading to proactive mitigation measures.
- Oversaw successful implementation of large-scale infrastructure upgrades without disruption to ongoing operations or end-user experience.
- Collaborated with cross-functional teams to design and implement innovative solutions for complex networking challenges.
- Enhanced network security by implementing advanced encryption techniques and monitoring systems.
- Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
- Assisted in the development of disaster recovery plans, minimizing downtime during unexpected events or emergencies.
- Improved overall network performance with continuous monitoring, analysis, and optimization of cyber transport infrastructure.
- Maintained detailed documentation of network topology, configuration changes, and incident reports for reference purposes and future planning activities.
- Provided technical guidance and mentorship to junior team members, fostering a culture of collaboration and continuous learning.
- Developed comprehensive training materials to educate team members on best practices for cyber transport operations.
- Increased network efficiency by optimizing routing configurations, resulting in reduced latency and increased data transfer rates.
- Ensured compliance with industry standards and regulations through routine audits and policy enforcement initiatives.
- Implemented robust backup procedures, ensuring rapid recovery in the event of a systems failure or data loss.
- Supported mission-critical operations through timely resolution of connectivity issues affecting remote sites.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Monitored network hardware operations to evaluate proper configuration.
Secure Communications Systems Maintenance
U.S. Air Force Active Duty
08.1993 - 04.1998
- Adapted quickly to changing technology trends in telecommunications, ensuring that the organization remained at the forefront of industry advancements.
- Managed complex projects involving the installation and upgrade of critical communication infrastructure components.
- Implemented encryption protocols for secure data transmission, protecting sensitive organizational information from potential threats.
- Provided comprehensive technical support to end-users, addressing issues promptly to minimize downtime and maintain productivity levels.
- Trained new team members on communication systems and operations, fostering a culture of continuous learning and growth within the department.
- Maintained detailed documentation of communication networks, aiding in future troubleshooting efforts and facilitating efficient system upgrades.
- Achieved seamless transitions during system migrations by thoroughly planning each step of the process and communicating effectively with all stakeholders involved.
- Improved interdepartmental collaboration through the development of streamlined communication processes that facilitated knowledge sharing between teams.
- Collaborated with cross-functional teams to integrate new technologies, enhancing overall communications capabilities.
- Proactively identified potential security vulnerabilities within communications infrastructure, taking appropriate measures to mitigate risks and prevent breaches.
- Increased system reliability with regular maintenance checks and prompt resolution of technical issues.
- Ensured secure communication channels, safeguarding sensitive information from unauthorized access.
- Enhanced network efficiency by implementing advanced communication systems and troubleshooting techniques.
- Performed rigorous testing on newly implemented systems, verifying their performance under various conditions before full deployment.
- Developed user-friendly training materials for staff members, resulting in increased proficiency with communications systems.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04-2015
Skills
- LAN and WAN networks
- Remote support
- Troubleshooting
- Schematics reading
- Wireless communication installations
- Equipment installation and maintenance
- Project management
- Electronics repair
- Network architecture
- Disaster recovery
- Configuration management
- Network configuration
Accomplishments
- Supervised team of 12 staff members.
- Achieved 99.8% up-time by introducing HP OpenView for Network Monitoring tasks.
Certification
- Mitel 3300 System Maintenance
- Mitel MiVoice Business Installation and Maintenance
- Cisco Certified Network Associate (CCNA) (Former)
- CompTIA Certification Security + (legacy)
- Avaya IP Office Installation and Maintenance
- Nortel BCS Maintenance
- SIdewinder Firewall Installation and Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications Technician
Frontier Communications
08.2015 - 09.2024
Sales and Service Technician 1 and 2
Frontier Communications
05.2000 - 08.2015
Cyber Transport Specialist
Indiana Air National Guard
04.1998 - 10.2013
Secure Communications Systems Maintenance
U.S. Air Force Active Duty
08.1993 - 04.1998
- Mitel 3300 System Maintenance
- Mitel MiVoice Business Installation and Maintenance
- Cisco Certified Network Associate (CCNA) (Former)
- CompTIA Certification Security + (legacy)
- Avaya IP Office Installation and Maintenance
- Nortel BCS Maintenance
- SIdewinder Firewall Installation and Maintenance
Bachelor of Science - Business
University of Phoenix
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