Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Crystal Florez

Sylmar,CA

Summary

Experienced and multifaceted representative seeking full time employment in a fast paced working environment that is not only challenging but also enjoyable. Applicant is ambitious, works well under pressure and understands value of time and productivity. Sales oriented individual with laser-like focus on reaching goals along with being sharp and having a positive attitude.

Overview

5
5
years of professional experience

Work History

Personal Vacation Planner

Norwegian Cruise Line
11.2021 - Current
  • Booking new reservations for returning and new guest.
  • Inbound Calls
  • Provided customers with best deals and well-researched travel options, successfully explaining rates while improving customer satisfaction ratings.
  • Developed Quotes/time sensitive offers
  • Payment processing
  • Upselling products
  • Assistance navigating website and understanding promotions and policies
  • Achieved Top Performers List for Top Revenue, Highest Conversation Rate, and Most Bookings Made (per day) over 10 times while in position.
  • Generated leads for Outbound department
  • Dispositioned calls for company's data analysis

Cruise Specialist

Viking Cruises
12.2018 - 04.2021
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Handled High Volume Incoming Calls
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel expectations.
  • Communicated benefits and information regarding international travel insurance with clients.
  • Assisted in new hire programs and mentorship
  • Quoting and Upselling River and Ocean Cruise Products
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Office Manager

Agoura Hills Financial
05.2018 - 12.2018
  • Maintained computer and physical filing systems.
  • Performed light duty book-keeping
  • Clerical Work
  • Discussed services over phone to new potential clients
  • Email communication
  • Ordered office supplies and maintained clean work environment
  • Monitored Insurance statuses
  • Ran credit reports for potential borrowers

Education

Associate of Science - Health Administration

Glendale Career College
Glendale, CA
05.2017

High School Diploma -

John F Kennedy High School
Granada Hills, CA
05.2012

Skills

  • Flexible and Adaptable
  • Interpersonal communications
  • Relationship building
  • Multi-tasking strength

Additional Information

Ryan Waters

NCL Sales Coach

(817)709-7689


Nicholas Marten

Viking Cruises Supervisor

(661)236-7435


Karen Harrold

Agoura Hills Financial Office Manager

(818) 917-8484

Timeline

Personal Vacation Planner

Norwegian Cruise Line
11.2021 - Current

Cruise Specialist

Viking Cruises
12.2018 - 04.2021

Office Manager

Agoura Hills Financial
05.2018 - 12.2018

Associate of Science - Health Administration

Glendale Career College

High School Diploma -

John F Kennedy High School

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Crystal Florez