Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Kevin Moore

Columbia,SC

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Freddy's Frozen Custard & Steakburgers
Columbia, SC
02.2020 - 02.2025
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Proposed or approved modifications to project plans.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed customer service inquiries and complaints in a timely manner.
  • Implemented quality control measures to uphold company standards.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Analyzed business performance data and forecasted business results for upper management.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Established processes for monitoring customer satisfaction levels.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed household errands and other essential duties.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained a safe working environment by enforcing safety regulations.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Coached and developed store associates through formal and informal interactions.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Formed and sustained strategic relationships with clients.
  • Trained new employees on store policies, procedures and customer service standards.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Provided training to new employees on company policies and procedures.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated equipment and machinery according to safety guidelines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Crew Member

Jimmy John's Gourmet Sandwiches
Columbia, SC
08.2019 - 11.2019
  • Processed payments on cash register and counted back bills and change to patrons.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Wiped down tables and equipment, swept and refilled stock.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Adhered to health department regulations regarding food handling procedures.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Drove team success by quickly completing assigned tasks.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Served food quickly for positive guest experiences.
  • Checked expiration dates on all products before serving them to customers.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Informed customers about daily specials in an engaging manner.
  • Brewed and served coffee and tea with preferred add-ins.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Presented orders to guests within anticipated service times.
  • Resolved customer complaints in a professional manner.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Maintained safe food handling practices to prevent germ spread.
  • Scrubbed and polished counters to remove debris and food.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Directed patrons to restrooms and other amenities within facility.
  • Stocked shelves and cases with new or transferred items.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Upheld high standards of productivity and quality in operations.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Assembled and served meals according to specific guest requirements.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Took orders from patrons and input selections into store computer system.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Restocked kitchen supplies including food products and utensils.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Maintained an organized work area to ensure efficient operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Packed fast food products in approved containers, cups, and bags.
  • Organized and restocked supplies to support operations and team productivity.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed routine maintenance and repair.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized various software and tools to streamline processes and optimize performance.

Swelp Worker

Urban League
Columbia, SC
06.2017 - 07.2018
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
  • Coached campers in various sports and activities to improve skills and promote fun experiences.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Conferred with management to discuss and resolve participant complaints.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Reported incidents and accidents to supervisors and completed necessary paperwork.
  • Designed and implemented daily activity schedules for groups of campers, promoting teamwork and personal growth.
  • Completed and maintained time and attendance forms and inventory lists.
  • Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
  • Helped plan special events such as field trips, picnics, and BBQs.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Developed strong relationships with parents to provide updates on their child's progress at camp.
  • Assisted with the planning and execution of daily activities for campers.
  • Provided guidance and support to campers in a safe, encouraging environment.
  • Facilitated arts and crafts sessions, encouraging creativity and self-expression among campers.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Directed aquatics, gymnastics, or performing arts.
  • Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
  • Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
  • Managed disciplinary issues according to established policies and procedures.
  • Informed parents about campers' behavior, athletic achievements and other important information.
  • Provided emotional support and guidance to campers, fostering personal development and well-being.
  • Maintained relationships and communicated with camper parents and family members.
  • Managed daily operations of recreational facilities.
  • Ensured that all rules were followed at the camp grounds.
  • Evaluated recreation areas, facilities and services for results.
  • Maintained detailed records of camper progress and incidents, ensuring transparent communication with parents.
  • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
  • Performed regular maintenance tasks around the campsite, including cleaning cabins and bathrooms.
  • Enforced camp rules and policies, maintaining a safe and respectful environment.
  • Administered first aid and notified emergency medical personnel.
  • Facilitated team-building exercises among different age groups of campers.
  • Coordinated educational workshops on environmental conservation, inspiring stewardship in young attendees.
  • Communicated with other counselors to coordinate group activities.
  • Oversaw design, construction and upkeep of recreation facilities and areas.
  • Resolved conflicts between campers using effective communication strategies.
  • Maintained accurate records of attendance, behavior, and medical information for each camper.
  • Planned and executed field trips to local points of interest, broadening the educational experience of campers.
  • Supervised swimming and water safety activities, emphasizing fun and safety in aquatic environments.
  • Documented individual progress toward meeting treatment goals.
  • Conducted safety checks on all equipment used by campers.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Managed conflict resolution among campers, fostering a supportive and inclusive camp environment.
  • Implemented feedback mechanisms for campers and staff, continually improving camp operations.
  • Supervised and coordinated work activities of personnel.
  • Engaged in conversations with individual children about their interests, concerns, goals.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Coordinated with external vendors for equipment and supply procurement, ensuring timely and cost-effective delivery.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Educated children about nature conservation and outdoor living skills such as building shelters or starting fires safely.
  • Assisted in marketing and promotional activities, increasing camp enrollment and community engagement.
  • Collaborated with other counselors to create fun learning experiences for campers.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Organized nightly campfires and storytelling sessions, building a sense of community and tradition.
  • Organized and facilitated recreational activities for children of various ages.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Supervised groups of children during recreational activities.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted pre-camp training sessions for junior counselors, enhancing team cohesion and preparedness.
  • Led outdoor adventures, including hiking, kayaking, and rock climbing, ensuring safety and engagement.
  • Documented attendance and checked on late campers.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Managed check-in and check-out processes, ensuring a smooth transition for campers and parents.
  • Led diversity and inclusion initiatives, creating a welcoming environment for campers of all backgrounds.
  • Assisted with meal preparation and served meals in an organized manner.
  • Organized games and sports activities to keep campers entertained.
  • Administered first aid and responded to medical emergencies, ensuring the well-being of all campers.
  • Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
  • Developed and led team-building exercises, promoting cooperation and problem-solving skills.
  • Coordinated and led group activities for campers and counselors.
  • Provided first aid when needed in accordance with established procedures.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
  • Encouraged positive behavior among campers through role modeling and reinforcement techniques.

Education

Associate of Arts - Early Childhood Education

Midlands Technical College
West Columbia, SC
05-2026

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Budget assistance
  • Succession planning
  • Recruitment and hiring
  • Staff supervision
  • Business development understanding
  • Customer service
  • Schedule oversight
  • Reporting and documenting
  • Cost reduction
  • Rewards program oversight
  • Financial management
  • Sales forecasting
  • Performance evaluation
  • Retail operations management
  • Employee performance evaluation
  • Budgeting and finance
  • Negotiation
  • Adaptability and flexibility
  • Team collaboration
  • Project management abilities
  • Strategic planning
  • Customer relations
  • Team leadership
  • Staff training and development
  • Problem-solving
  • Graphic and media design
  • Orientating and training
  • Staff management
  • Goal setting
  • Orientation and training
  • Microsoft office expertise
  • Workplace safety compliance
  • Employee supervision
  • Team building
  • Money handling
  • Sales growth
  • Multitasking and organization
  • Closing oversight
  • Employee scheduling
  • Business development
  • Employee engagement
  • Verbal and written communication
  • Coaching and mentoring
  • Marketing
  • Strategic thinking
  • Scheduling and planning
  • Operations management
  • Sales reporting

Languages

English
Full Professional
Spanish
Limited

Certification

  • Servdsf

Affiliations

  • Driving
  • Traveling
  • Spending time with family & friends
  • Mixed Martial Arts
  • Sports Fanatic
  • Movies

References

References available upon request.

Timeline

Assistant Manager

Freddy's Frozen Custard & Steakburgers
02.2020 - 02.2025

Crew Member

Jimmy John's Gourmet Sandwiches
08.2019 - 11.2019

Swelp Worker

Urban League
06.2017 - 07.2018

Associate of Arts - Early Childhood Education

Midlands Technical College

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