Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Moore

Lusby,USA

Summary

A position within your company for progression in movement Resourceful professional with a background in telecommunications equipment installation and repair, known for productivity and efficiency in completing tasks. Skilled in network configuration, troubleshooting complex issues, and upgrading telecom systems. Excel at problem-solving, communication, and adapting to new technologies to ensure optimal system performance.

Overview

27
27
years of professional experience

Work History

RF Field Lead Communications Technician

Comcast/Comcast/Xfinity
Waldorf, USA
01.2008 - Current
  • Superior knowledge of RF communications systems, products, networks and services
  • Awarded Highest Ranked Technician for Comcast Technical Training
  • Lead communications technician for critical and priority cases such as corporate, regional and local escalations for system repairs
  • Provides coaching and support to other Technicians
  • Ability to use diagnostic tools and test equipment
  • Effectively met residential and business class customer needs
  • Prioritized and managed resources to complete work efficiently; coordinated with internal and external partners; and leveraged resources
  • Maintains, repairs, and test the communications wiring, including ethernet, coax, and fiber
  • Executed site surveys, testing, network data transfers, and coding
  • Performed expert product, network, voice, phone and service installations
  • Conducted optical performance monitoring to isolate specific causes of system/network problems
  • Responsible for providing technical assistance and support to computer systems, hardware, or software
  • Persists and finish projects despite obstacles; able to discriminate and classify technical information and redirect efforts when necessary able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities
  • Performs preventive, scheduled, unscheduled or corrective maintenance, troubleshoots and tests for Coaxial and Fiber system equipment
  • Fabricates and installs cables and electrical equipment into electrical cabinets
  • Comprehensive knowledge of trunk, distribution, Fiber, Coax, Cat 5 and 6, and electronic equipment
  • Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram
  • Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies
  • Accurately read, understood and carried out written instructions
  • Directed site surveys to ascertain best positioning of equipment for strongest signal reception
  • Installed and maintained systems and analyzed users' needs
  • Repaired cut cable of various sizes and worked with color-coded wires and cables
  • Set up networks and computers for business and residential customers
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies

Sales/Service

Georgia Flooring Company
King George, USA
01.2008 - 12.2008
  • Present, promote and sell products/services to prospective customers
  • Passionate about delivering a great customer experience
  • Achieve agreed upon sales targets and outcomes
  • Travel within sales territory to meet prospects and customers
  • Availability to work weekends
  • Educate customers on which products will best fit their unique needs
  • Represent the brand in line with our mission of delivering an amazing customer experience
  • Participate in regular sales calls, monthly sales meetings, and training as required
  • Maintain current knowledge of trends in products, services, policies and procedures

Sales/Service/Management

Atlantic Wireless
Lusby, USA
01.2005 - 12.2008
  • The main responsibilities of a Sales Representative revolve around the ability to network, build relationships with clients and persuade others to purchase products
  • Be knowledgeable about the product
  • Identify prospective customers, lead generation and conversion
  • Contact new and existing customers to discuss needs
  • Emphasize the features of products to highlight how they solve customer problems
  • Answer questions about the products
  • Negotiate prices and terms and prepare sales agreements
  • Collaborate with colleagues in many different sectors
  • Maintain contact lists and follow up with customers to continue relationships

Sales/Service/Asst Manager

Verizon Wireless
California, USA
01.1998 - 12.2005
  • The Sales Manager is responsible for providing excellent customer service, selling products, running day to day operations, cash handling and more
  • Responsible for selling products and services to new and existing customers
  • Responsible for meeting current sales metrics
  • Responsible for adhering to all sales processes and procedures as established by region and by Corporate
  • Responsible for executing promotions and meeting or exceeding established sales goals as established within District
  • Responsible for handling customer service issues
  • Responsible for monitoring store merchandise to maintain optimum inventory level
  • Responsible for maintaining store standards and appearance as established by the District Manager (DM)
  • Responsible for providing data as requested by DM and completing weekly reports as required
  • Flexible to work stores within District as needed
  • Responsible for adherence to all Company policies and procedures
  • Must be able to work independently in a retail storefront
  • Other miscellaneous duties as assigned by the DM
  • Only those with a strong desire to succeed and make money need apply
  • Most of our sales management team has been promoted from within, so those wanting to further their careers have the environment to succeed at RXP Wireless

Education

H.S. Diploma - Standard Studies

Friendly High School
Fort Washington, Maryland

Skills

  • Problem Solving
  • RF communications
  • Network troubleshooting
  • Cable installation
  • Equipment maintenance
  • Technical support
  • Customer service
  • Electrical wiring
  • Site surveying
  • Team leadership
  • Equipment assembly
  • Electronic testing
  • Data transmission
  • Information security
  • Troubleshooting and diagnosis
  • Network security
  • Cable routing
  • Work order completion
  • Public Relations
  • Problem Resolution
  • Policy and Procedures Development

Timeline

RF Field Lead Communications Technician

Comcast/Comcast/Xfinity
01.2008 - Current

Sales/Service

Georgia Flooring Company
01.2008 - 12.2008

Sales/Service/Management

Atlantic Wireless
01.2005 - 12.2008

Sales/Service/Asst Manager

Verizon Wireless
01.1998 - 12.2005

H.S. Diploma - Standard Studies

Friendly High School

Similar Profiles

CREATE PROFILE
Kevin Moore